Katrina Rocha
Carmichael,CA
Summary
Dedicated service coordinator with a strong focus on case management, treatment planning, and client advocacy. Proven ability to develop tailored service plans and monitor client progress to achieve optimal outcomes.
Overview
17
17
years of professional experience
Work History
Service Coordinator
El Hogar- CORE Mariposa
Sacramento, California
05.2025 - Current
- Delivered comprehensive case management services, facilitating intake, assessment, crisis intervention, advocacy, referral, and ongoing family monitoring.
- Coordinated client assessments to identify needs and formulate tailored service plans.
- Monitored client progress, adjusting care plans to enhance client well-being.
- Advocated for clients' rights, ensuring access to necessary resources within social service systems.
- Documented case notes and maintained precise records in compliance with policies.
- Provided treatment plans and updates requested by the courts for mental health diversion.
Caregiver/Personal Attendant
Maxim Healthcare
Sacramento, California
02.2010 - 07.2026
- Monitored client health, reporting significant changes to healthcare professionals to ensure timely interventions.
- Supported diverse clients with mental health diagnoses, tailoring approaches to address specific needs related to severe anxiety, schizophrenia, and bipolar disorder.
- Worked amongst those with mental health and behavioral health to develop coping skills to ease symptoms.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Provided emotional support to clients experiencing depression or anxiety, helping them navigate challenges associated with their illness or disability.
Service Coordinator Intern
El Hogar- CORE Mariposa
Sacramento, California
09.2024 - 05.2025
- Conducted assessments of client needs, strengths, and risk factors.
- Developed treatment goals for each individual client based on their needs assessment.
- Identified resources available in the community to assist clients with meeting their goals.
- Scheduled follow-up appointments for clients after discharge from a facility or program.
- Participated in training sessions to enhance knowledge of case management best practices.
Education
Bachelor of Arts - Social Work
California State University, Sacramento
Sacramento, CA05-2025
Skills
- Case management
- Treatment planning
- Needs assessment
- Crisis management
- Client advocacy
- Community resources
Timeline
Service Coordinator
El Hogar- CORE Mariposa
05.2025 - Current
Service Coordinator Intern
El Hogar- CORE Mariposa
09.2024 - 05.2025
Caregiver/Personal Attendant
Maxim Healthcare
02.2010 - 07.2026
Bachelor of Arts - Social Work
California State University, Sacramento