Katrina Rusich
Edison,GA
Summary
Results-driven team manager focused on improving operational efficiency and client satisfaction. Expertise in developing training programs, motivating team members, and optimizing scheduling processes to consistently exceed performance expectations.
Overview
17
17
years of professional experience
Work History
Team Manager
Peter Laczko Insurance
Shellman, GA
01.2021 - Current
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Managed team operations, improving insurance processing efficiency.
- Motivated team members to consistently achieve or exceed performance expectations.
- Oversaw client interactions to enhance service delivery and satisfaction.
- Developed training programs that enhanced new employee understanding of policy procedures.
- Created positive work environment by setting clear expectations and providing essential resources.
- Set goals for performance and deadlines to comply with company plans and vision.
Medical Assistant/Receptionist
Albany Podiatry
Albany, GA
07.2020 - 01.2021
- Coordinated patient appointments and follow-up schedules to optimize patient flow.
- Assisted with patient intake and medical history documentation.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Verified insurance information and processed patient registrations accurately.
- Filed insurance claims forms in accordance with applicable regulations.
- Maintained accurate patient records in electronic health systems to ensure compliance and support quality care.
- Collaborated with healthcare team to streamline patient care processes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Owner/Operator
Kuntry Kafe
Shellman, GA
05.2018 - 05.2020
- Developed business plan and budget to maximize profitability.
- Created menu items reflecting customer preferences and seasonal ingredients to drive sales.
- Set pricing structures according to market analytics and emerging trends.
- Identified potential risks associated with operations in order to minimize liabilities.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Supervised staff, delivering training and support to enhance team performance.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Home Health Caregiver
Private Client
Albany, GA
06.2009 - 10.2016
- Developed individualized care plans to address specific client requirements.
- Monitored patients for changes in physical, emotional, and behavioral conditions, ensuring timely interventions.
- Assisted clients with daily living activities and personal care tasks.
- Ensured clean and safe home environment for clients, promoting their well-being.
- Delivered medication following guidelines set by healthcare professionals.
- Facilitated communication with family members regarding client needs, enhancing care collaboration.
- Maintained a clean and safe living environment for clients.
- Documented client progress and reported changes to healthcare professionals.
Education
High School Diploma -
Lee County High School
Skills
- Team management
- Performance tracking
- Training program development
- Budget management
- Operational efficiency
- Process improvement
- Scheduling coordination
- Client relations
- Organizational skills
Timeline
Team Manager
Peter Laczko Insurance
01.2021 - Current
Medical Assistant/Receptionist
Albany Podiatry
07.2020 - 01.2021
Owner/Operator
Kuntry Kafe
05.2018 - 05.2020
Home Health Caregiver
Private Client
06.2009 - 10.2016
High School Diploma -
Lee County High School