Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Simon

Cleveland,Tennessee

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
8
years of professional experience

Work History

Independent Contractor

Data Pioneer Solutions
03.2025 - Current
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Assisted in side tasks to aide in the growth of the company and employees
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Generated reports detailing findings and recommendations.

Server/Crew Trainer

IHOP LLC
11.2022 - Current
  • Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained relationships with regular customers
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server Manager

Cobblestone Grille
06.2018 - 03.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.

Children's Director/Assistant Event Coordinator

College Hill Recreational Center
04.2017 - 05.2018
  • Helped aid high-performing adolescents by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established continuous improvement by fostering open communication and empowering others to voice their ideas.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Education

Medical Coding

Cleveland State Community College
Cleveland, TN
07-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Team collaboration
  • Order accuracy
  • Relationship management
  • Task prioritization

Timeline

Independent Contractor

Data Pioneer Solutions
03.2025 - Current

Server/Crew Trainer

IHOP LLC
11.2022 - Current

Server Manager

Cobblestone Grille
06.2018 - 03.2020

Children's Director/Assistant Event Coordinator

College Hill Recreational Center
04.2017 - 05.2018

Medical Coding

Cleveland State Community College

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Katrina Simon