Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
AccountManager
BRITTANY BOUTARFA

BRITTANY BOUTARFA

Summary

Performance-oriented Operations Specialist with over 12 years of comprehensive knowledge of business techniques in sales, customer service, and dispatch. Proven expertise in diverse business functions, including management, report analytics, and conflict resolution including communications and customer retention. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Exceptional negotiation and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Independent Contractor

Self-employeed
10.2011 - Current
  • Nationwide (20% Remote), Effectively answer all questions related to products and promotions and respond to event attendees complaints to understand the needs of all customers
  • Utilized a combination of street promotions, experiential, and grassroots marketing to showcase product features to expand client branding and consumer and customer engagement
  • Facilitated company initiatives and developed new approaches to build better relationships with the industry, the clients, and fellow employees
  • Identified new marketing opportunities to promote existing campaign services for the client and marketing team
  • Provided technical assistance to clients in using products or services.

Dispatch Coordinator

Paradox Logistics LLC
La Grange, IL
03.2022 - 06.2023
  • Specialized in working with domestic FTL dry, refrigerated, and intermodal freight.
  • Cross-trained to provide brokerage services for a shipper-carrier lane.
  • Analyzed fleet utilization data from past months to identify areas for improvement.
  • Negotiated contracts with brokers to ensure cost-effective transportation services at competitive rates.
  • Performed outbound calls to book loads for drivers and procure consistent FTL lanes to secure consistent work for the drivers
  • Sent load and tracking updates and resolved customer complaints and concerns in a timely manner to ensure repeat business
  • Coordinated pick-up and delivery service to ensure deadlines were met to exact customer logistics specification

Customer Service Agent

W-5 Golf
07.2020 - 10.2020
  • Maintained strong relationships with coworkers, management, and clients
  • Ability to take appropriate action in emergency situations with little supervision
  • Receive and submit bookings for over 200 golf courses that were nationwide and Canada over the phone using two different booking platforms
  • Provide field units, co-workers, and management with information about bookings, course closings, new rules and course updates
  • Dispatched golf carts and guards to people on courses who needed assistance with their holes or other people on the course
  • Raised reservation bookings over 60% more than the previous year
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Administrative Specialist

MBTA
Boston, MA
04.2018 - 06.2018
  • Handled large volumes of calls and email correspondence from clients alongside upper management on a day to day basis
  • Successfully scheduled and coordinated meetings and appointments while providing administrative and support ie mailing, copying, faxing, and filing to prepare for upcoming contracts

Skills

  • Knack for negotiations
  • Customer service oriented
  • Service Marketing
  • Schedule Management
  • Operations Oversight
  • Quoting and Estimating
  • Proficient in transportation management software
  • Aggressive, forward thinking and highly motivated
  • Ability to prioritize tasks and manage time effectively
  • Active Listener and excellent communication
  • Ability to work individually or In a team-based environment
  • Ability to work in a fast paced environment
  • Deadline adherence
  • Project Management
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Self-disciplined
  • Strong work ethic
  • Data Entry
  • Typing 65 WPM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller

Timeline

Dispatch Coordinator

Paradox Logistics LLC
03.2022 - 06.2023

Customer Service Agent

W-5 Golf
07.2020 - 10.2020

Administrative Specialist

MBTA
04.2018 - 06.2018

Independent Contractor

Self-employeed
10.2011 - Current

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BRITTANY BOUTARFA