Katrina Smith
Martinsburg
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Worker/ Full Time
VA Medical Center
09.2025 - Current
- Prepared and served meals to patients following dietary guidelines and safety protocols.
- Maintained cleanliness and sanitation of food service areas, adhering to health regulations.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Medical Assistant/ Full Time
WINCHESTER COMMUNITY MENTAL HEALTH CENTER
07.2024 - 08.2025
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Assisted with administrative tasks such as filing documents or processing paperwork
Financial Services Representative
HOLLYWOOD CASINO
06.2023 - 07.2024
- Process cash transactions such as check cashing, cash advances and exchange money accurately for casino chips and vouchers.
- Developed strong relationships with clients to enhance customer loyalty and retention rates.
- Executed financial transactions efficiently, ensuring compliance with regulatory standards.
- Analyzed client needs to recommend appropriate financial products and services.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
Med Tech/ Full Time
COVENTRY PLACE
10.2020 - 02.2021
- Administer prescribed medication to patients and provide support to nurses and healthcare professionals. Offer medication to patients, performing basic medical check-ups, providing patient care, updating records, and filling in forms
- Assisted in patient preparation for procedures, enhancing comfort and safety.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Certified Nursing Assistant
GENIUSES ELDER CARE
01.2019 - 05.2020
- Assist patients with essential daily activities, including eating, bathing, grooming, mobility, and more. Ensuring the well-being and comfort of patients under my care.
Customer Service Representative/ Full Time
ALORICA
10.2016 - 09.2018
- Maintaining customer relationships by handling questions and concerns with speed and professionalism.
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Managed escalated customer complaints, effectively de-escalating situations to retain client relationships.
- Trained new representatives on company policies and systems, fostering a knowledgeable workforce.
Residential Counselor
STONEBROOK GROUP HOME
01.2014 - 08.2016
- Providing direct support to the residents staying in the facility and such duties may include helping in bathing, cooking and grooming; organizing group events and overseeing the safety of the residents.
Education
Medical Assistant
Fortis College
Smyrna, GA02-2018
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Problem-solving
- Fast-paced environment
- Flexible schedule
- Patient care
Certification
Certified Nursing Assistant
Timeline
Food Service Worker/ Full Time
VA Medical Center
09.2025 - Current
Medical Assistant/ Full Time
WINCHESTER COMMUNITY MENTAL HEALTH CENTER
07.2024 - 08.2025
Financial Services Representative
HOLLYWOOD CASINO
06.2023 - 07.2024
Med Tech/ Full Time
COVENTRY PLACE
10.2020 - 02.2021
Certified Nursing Assistant
GENIUSES ELDER CARE
01.2019 - 05.2020
Customer Service Representative/ Full Time
ALORICA
10.2016 - 09.2018
Residential Counselor
STONEBROOK GROUP HOME
01.2014 - 08.2016
Medical Assistant
Fortis College