Hi, I’m
Katrina Spears
Customer Service Specialist
Wahiawa,HI
Work Preference
Overview
13
years of professional experience
8
years of post-secondary education
Work History
Wal-Mart Super CenterWaycross, GA
Cashier
05.2024 - 09.2024
Job overview
- Operated cash register
- Counted daily and nightly tiles
- Helped customers
Wal-Mart Super CenterWaycross, GA
Cashier
06.2021 - 11.2021
Job overview
- Operated cash register
- Counted daily and nightly tiles
- Helped customers
FedExWaycross, GA
Quality Assurance (QA) & Package Handler
11.2021 - 01.2022
Job overview
- Checked all outgoing packages
- Repackaged all damaged boxes
- Loaded trucks with packages
- Called customers for updated addresses and corrected problems with deliveries.
Cal-Maine Egg CompanyBlackshear, GA
Quality Control (QC) Manager
02.2020 - 07.2020
Job overview
- Opened the company office daily
- Checked the quality of all eggs being produced
- Tested all silos of eggs for protein levels
- Answered all calls
- Assisted coordination of all deliveries and customers
- Updated all policies with current and new employees
- Uploaded and digitized all documents into the system
- Annotated and distributed any changes to operating procedures during all weekly team meetings
- Checked all deliveries.
Office of the Sheriff, Ware County JailWaycross, GA
Detention Officer
12.2019 - 03.2020
Job overview
- Supervised inmates
- Processed new arrivals of inmates
- Conducted searches for contraband
- Finger printing
- Enforced rules
- Overseen daily activities
- Completed all new inmate booking into the systems
- Assigned inmates with appropriate housing
- Transportation to first appearance
- Gathering and making sure all warrants were correct and active
- Documented all activities during shifts.
Office of the Sheriff, Ware County JailWaycross, GA
Detention Officer
03.2016 - 09.2018
Job overview
- Supervised inmates
- Processed new arrivals of inmates
- Conducted searches for contraband
- Finger printing
- Enforced rules
- Overseen daily activities
- Completed all new inmate booking into the systems
- Assigned inmates with appropriate housing
- Transportation to first appearance
- Gathering and making sure all warrants were correct and active
- Documented all activities during shifts.
Georgia Department of Corrections, Ware State PrisonWaycross, GA
Correction Officer
08.2019 - 12.2019
Job overview
- Maintain security and order within the prison
- Enforcing rules
- Supervising prisoners
- Conducted searches for contraband
- Responded to emergencies
- Documented incidents
- Monitored behaviors
- Escorted prisoners and ensured facilities safety.
Brantley County E 911 DispatchNahunta, GA
911 Dispatcher Officer
12.2016 - 03.2017
Job overview
- Received emergency and non-emergency calls
- Assessed situations calmly
- Gathered critical information
- Dispatch police, fire, and EMS
- Used Computer – Aided Dispatch (CAD) system
- Conducted database checks
- Continuously updated responders and logs
- Acting as the vital link for public safety.
ERC (Enhanced Resource Center)Waycross, GA
Debt Collector/Customer Services
05.2016 - 08.2016
Job overview
- Answered all incoming calls and initiated outgoing calls to customers to collect debts that were outstanding
- Offering deals to help relieve those debts
- Document all communications
- Received payments and arranged payment plans.
Huddle HouseBlackshear, GA
Waitress
06.2011 - 09.2011
Job overview
- Took orders
- Cleaned tables
- Washed dishes
- Operated cash register
- Prepped food
- Cleaned floors
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Education
Okefenokee Technical CollegeWaycross, GA
GED
04.2013 - 06.2013
University Overview
Coastal Pines Technical CollegeWaycross, GA
Associate of Applied Science from Computer Support Specialist
08.2013 - 05.2026
University Overview
- Awarded Microsoft Office Application Specialist Certificate
- Awarded Help Desk Specialist Certificate
- Member of Georgia Career & Leadership Development
Coastal Pines Technical CollegeWaycross, GA
Associate of Applied Science from Networking Specialist
08.2013 - 06.2019
University Overview
- Awarded CompTIA A+ Certified Technician Preparation Certificate
- Awarded CompTIA A+ Certified Preparation
- Awarded Cisco Network Specialist Certificate
- Member of 2015 Georgia Occupational Award of Leadership (GOAL)
Georgia Department of CorrectionsForsyth, GA
No Degree from Basic Correctional Officer Training
08.2019 - 10.2019
University Overview
Skills
Call centers
Customer service
Price quotes
De-escalation techniques
Customer order management
Telephone etiquette
Call center experience
Problem resolution
Customer relationship management
Excellent written and oral communication
Customer relationship management (CRM)
Customer relations
Good communication skills
Complaint resolution
Regulatory compliance
Process optimization
Certification
- MCAS - Microsoft Certified Application Specialist
- Certified Help Desk Specialist, Coastal Pines Technical College - December 2014
- Certified CompTIA A+ Preparation Certificate
- Certified CompTIA A+ Technician Preparation Certificate
- CCNA - Cisco Certified Network Associate Specialist
- Certified Correctional Officer, Georgia Department of Corrections - October 2019
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Reduced shoplifting rates through improved surveillance procedures.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Software
Microsoft Office
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Cashier
Wal-Mart Super Center
05.2024 - 09.2024
Quality Assurance (QA) & Package Handler
FedEx
11.2021 - 01.2022
Cashier
Wal-Mart Super Center
06.2021 - 11.2021
Quality Control (QC) Manager
Cal-Maine Egg Company
02.2020 - 07.2020
Detention Officer
Office of the Sheriff, Ware County Jail
12.2019 - 03.2020
Georgia Department of Corrections
No Degree from Basic Correctional Officer Training
08.2019 - 10.2019
Correction Officer
Georgia Department of Corrections, Ware State Prison
08.2019 - 12.2019
911 Dispatcher Officer
Brantley County E 911 Dispatch
12.2016 - 03.2017
Debt Collector/Customer Services
ERC (Enhanced Resource Center)
05.2016 - 08.2016
Detention Officer
Office of the Sheriff, Ware County Jail
03.2016 - 09.2018
Coastal Pines Technical College
Associate of Applied Science from Computer Support Specialist
08.2013 - 05.2026
Coastal Pines Technical College
Associate of Applied Science from Networking Specialist
08.2013 - 06.2019
Okefenokee Technical College
GED
04.2013 - 06.2013
Waitress
Huddle House
06.2011 - 09.2011