Serafina DeBennett
Meridian,ID
Summary
Working in a busy call center providing excellent customer service, detailed and organized. Professional in working in a remote environment Also years of cashier experience at a busy retail store.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Target
Ogden, Utah
08.2021 - 12.2025
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
TruGreen
01.2022 - 01.2025
- Taking incoming calls to help customers with scheduling and billing for lawn care company
- Resolve issues.
- Emails, chat agent, email agent
- Managed customer accounts
- Resolved customer issues
- Assisted customers via live chat
- Collected and documented orders
- Responded to inquiries and issues
Customer Service Medicaid Medicare Support
Allstate Avocates
04.2008 - 01.2021
- Medicare and Medicaid Calls, created applications, fixed mistakes on applications and then re submitted them for the patient, went over current benefits and new benefits.
- Medicaid questions, Medicare questions.
- Busy inbound call center, outbound calls, multiple programs, remote, multiple screens.
- Resolve customer complaints or answer customers questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Recruit, interview, and select employees.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
Education
High School - General Studies
Bryman
09.1984 - 06.1987
Skills
- Billing
- Call Centers
- Customer Service
- Medicaid
- Medicare
- Quality Management
- Dialysis Tech
- Medical Assistant
- Medical Assistant Administration
- Employee training
- Team supervision
- Customer account management
- Order documentation
- Issue resolution
- Communication skills
- Proactive problem solving
- Customer relationship building
- Money handling
- POS system operations
- Refunds and exchanges
- Cash handling
- Credit card processing
Timeline
Customer Service Representative
TruGreen
01.2022 - 01.2025
Cashier
Target
08.2021 - 12.2025
Customer Service Medicaid Medicare Support
Allstate Avocates
04.2008 - 01.2021
High School - General Studies
Bryman
09.1984 - 06.1987