Roberta Hays
Kingsport,USA
Summary
I moved here from Florida in the fall of 2021. I still work for the doctors office virtually. I love working for them still but I am looking for a part time job. To be able to meet and help people and gets me out of the house.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Cashier
Taco Bell
Kingsport, TN
01.2024 - Current
- Processed customer transactions efficiently and accurately using POS systems.
- Maintained knowledge of product offerings to assist customers effectively.
- Managed cash drawer, ensuring accuracy and accountability in financial handling.
- Trained new staff on customer service protocols and operational procedures.
- Implemented best practices for inventory management, minimizing discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Office Assistant
Neuroscience and Spine Associates
Naples, FL
11.2004 - Current
- Schedule patients for follow-up appointments
- Complying with Physician's orders, including but not limited to medication orders, diagnostic orders, lab orders, etc.
- Ability to work independently and be self-directed and flexible
- Ability to perform functions with minimal supervision
- Being able to multitask
- Performs other duties as assigned.
- Scanning all documents as necessary
- Inputting Data
- Send requests to Physicians
- Authorized to work in the US for any employer
- Coordinated scheduling for patient appointments, ensuring efficient use of resources.
- Managed patient intake process, maintaining accuracy in data entry and documentation.
- Assisted in maintaining medical records, upholding confidentiality and compliance standards.
- Trained new staff on office protocols, fostering a collaborative team environment.
- Implemented digital filing system, increasing accessibility of patient information for staff members.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
CNA - Certified Nursing Assistant
ENCORE SENIOR VILLAGE
01.2000 - 10.2003
- Provided compassionate care to residents, ensuring comfort and safety throughout daily activities.
- Assisted with personal hygiene tasks, enhancing residents' dignity and wellbeing.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Administered medications as prescribed, ensuring adherence to care plans and safety guidelines.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Manager
Baycrossings realty
01.1998 - 01.2000
- Directed operational strategies to enhance property management efficiency and client satisfaction.
- Established strong relationships with clients, ensuring alignment of services with their real estate needs.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cashier
Shell
Bonita Springs, FL
01.1996 - 06.1999
- Cashier Stocking and cleaning
Floor Manager
Big Boy Restaurant
Houghton Lake, MI
01.1987 - 02.1996
- Supervised front-of-house operations, ensuring exceptional guest experiences and efficient seating arrangements.
- Trained and mentored new host staff on best practices for customer service and operational efficiency.
- Implemented reservation management systems to optimize table turnover and enhance guest satisfaction.
- Coordinated with kitchen and waitstaff to streamline communication and improve service speed during peak hours.
- Managed guest feedback effectively, using insights to refine service standards and address concerns promptly.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
Degree in Medical Billing & Coding -
Southwest Florida College
Associate's degree in Healthcare Administration - undefined
Southwest Florida College
Skills
- Excel (9 years)
- Electronic Medical Records (7 years)
- Appointment Scheduling (10 years)
- Answering Phones (10 years)
- Payroll (4 years)
- Customer Service (10 years)
- Data Entry (7 years)
- Billing
- Microsoft Excel (4 years)
- Microsoft Office (10 years)
- Scheduling (9 years)
- Medical Coding (9 years)
- Office Management (10 years)
- Insurance Verification (10 years)
- Patient Care (9 years)
- Medical Terminology (9 years)
- CPT Coding (8 years)
- Medical Office Experience (10 years)
- Medical Billing (6 years)
- Typing (6 years)
- Medical Scheduling (10 years)
- ICD-9 (7 years)
- ICD-10 (4 years)
- Anatomy Knowledge
Certification
- Medication Aide: I can pass medications to in house patients when nurse is unable too.
- Medical Billing and Coding: Present, I can bill and code for medical office procedures.
- Medical Administrative Assistant: Present, Work in medical office
Timeline
Cashier
Taco Bell
01.2024 - Current
Office Assistant
Neuroscience and Spine Associates
11.2004 - Current
CNA - Certified Nursing Assistant
ENCORE SENIOR VILLAGE
01.2000 - 10.2003
Manager
Baycrossings realty
01.1998 - 01.2000
Cashier
Shell
01.1996 - 06.1999
Floor Manager
Big Boy Restaurant
01.1987 - 02.1996
Associate's degree in Healthcare Administration - undefined
Southwest Florida College
Degree in Medical Billing & Coding -
Southwest Florida College
Additional Information
I will work hard and learn fast. I would like to be a asset to your company for many years.