Katrina Thompson
Douglasville,GA
Summary
Over 22 years of a Proven leader in branch operations management at JPMorgan Chase, enhancing customer satisfaction and driving revenue growth through strategic sales initiatives and strong customer relationships. Excelled in decision-making and time management, achieving targets consistently. Skilled in fostering team development and maintaining operational excellence, significantly improving retention rates and service quality. Eager to start a career in the Logistics Industry where i can put my CDL to use in a fast pace growing Industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Multisite Branch Manager
JPMorgan Chase
Lithia Springs, GA
02.2011 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Assistant Branch Manager
JPMorgan Chase
Indianapolis, IN
07.2002 - 02.2011
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Education
Elementary Education
Avila College
Kansas City, MOElementary Education
University of Kansas
Lawrence, KSElementary Education
IUPUI
Indianapolis, INClass A CDL - Truck Driving
KATLAW Truck Driving School
Austell, GA06.2024
Skills
- Branch Operations Management
- Excellent Customer Service
- Build Strong Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Excellent Decision-Making
- Recent CDL Class A training Graduated Top in Class
Certification
Tanker Endorsement
Hazmat Endorsement
Hold Twic card
Timeline
Multisite Branch Manager
JPMorgan Chase
02.2011 - Current
Assistant Branch Manager
JPMorgan Chase
07.2002 - 02.2011
Elementary Education
Avila College
Elementary Education
University of Kansas
Elementary Education
IUPUI
Class A CDL - Truck Driving
KATLAW Truck Driving School