Katrina Upshaw
Sacred Journey
Mesa,AZ
1
Certification
11
years of professional experience
Work History
Direct Support Professional
1 Year 2 Months- Supported Sacred Journey clients with daily living activities and personal care.
- Administered medications and documented services according to Sacred Journey care plans.
- Monitored client behavior and used calm redirection during stressful situations.
- Recorded daily notes and communicated concerns to Sacred Journey supervisors.
- Maintained safe, clean living spaces within Sacred Journey homes and programs.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
Surveillance Officer
4 Months- Operate surveillance equipment to detect suspicious or illegal activitites.
- Observe gambling operation for irregular activities such as cheating, or theft by either employees or patrons.
- Investigate potential threats to gambling assets such as money, chips and gambling equipment.
- Monitoring surveillance cameras, patrolling the casino floor using surveillance equipment, and responding to any security incidents or emergencies.
- Act as an oversight and security agent for management and customers.
- Documents daily and routine events into database using Daily Logs.
- Conducts checks of surveillance equipment to ensure proper function.
- Dispatches Security personnel to areas as needed.
- Monitors gaming floor and bar areas for banned and underage guests.
- Monitors cash handling operations in gaming and non-gaming areas.
- Calculates and verifies payouts, and commission amounts.
- Reports all gaming irregularities, criminal and suspicious activities to the shift Supervisor and the Gaming Office.
- Provides camera coverage in areas as needed.
- Maintains good communication and positive and professional work environment.
Juvenile Correctional Officer
4 Years 3 Months- Responsible for the first line supervision of juvenile residents.
- Responsible for enforcing facility standards, rules and regulations.
- Responsible for offender classification, transports, and facility counts along with maintaining fire safety, key control, perimeter security and compliance with offender rules.
- Oversee inmates during meals, visits, recreation, telephone calls, and shower time.
- Receive property from incoming inmates, provide receipts, and inspect for contraband.
- Safely transport inmates to and from medical appointments.
- Provided counseling and guidance to juvenile offenders, demonstrating strong interpersonal skills.
- Created detailed reports documenting inmate conduct and progress during incarceration period.
- Responded to legitimate questions, concerns, and requests.
- Serve as a positive role model for youth and fellow staff.
Housekeeper
2 Years 8 Months- Responsible for ensuring that cart is supplied with cleaning materials, toiletries, linen, and towels.
- Checked all rooms to ensure maintained cleanliness standards before guests arrival.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other assigned areas so that health standards are met.
- Dispose of trash properly.
- Dust & Polish furniture.
- Reports any guest property that may be leftover in the room directly to the front desk and manager on duty.
- Responsible for maintaining overall hotel cleanliness.
- Reported any maintenance or safety issues to the appropriate personnel.
- Utilized excellent customer service skills when interacting with guests during work hours.
Education
High School Diploma
Skills
Strong attention to detail
and dependability
Ability to follow oral and written instructions
guidelines
policies
and procedures
Consistently reliable and trustworthy
Adaptability
Tech savy
Good Communication
Certification
- United States Indian Police Academy, Artesia NM
Timeline
Direct Support Professional
Sacred Journey
08.2025 - CurrentRead More
Surveillance Officer
Desert Diamond Casino
07.2023 - 11.2023Read More
Juvenile Correctional Officer
Hualapai Tribe
01.2019 - 04.2023Read More
Housekeeper
Springhill Suites By Marriott
03.2016 - 11.2018Read More
Nizhoni Accelerated Academy
High School Diploma
Read More