Katrina Ureste
EquipmentShare
Pearsall,TX
10
years of professional experience
Dedicated Customer Invoicing Specialist with 7+ years of experience in billing, accounts receivable, collections, payment processing, and customer service. Experienced in customer portal billing, invoice processing, credit notes, account reconciliation, dispute resolution, and collection efforts. Strong ability to work directly with customers and internal Accounts Payable teams to resolve billing issues, research discrepancies, and support timely payment. Proven ability to manage multiple priorities while maintaining accuracy and professionalism in a fast-paced environment.
Work History
Customer Invoicing Specialist
7 Years 1 Month- Process and maintain accurate customer invoices while ensuring billing requirements are met.
- Enter and submit invoices through customer-specific billing portals according to individual customer requirements.
- Issue credit notes and billing adjustments to correct account discrepancies and resolve invoicing issues.
- Work directly with customers to answer billing questions, explain invoices, and resolve account concerns.
- Investigate and resolve customer billing disputes by researching account history, invoices, payments, and supporting documentation.
- Perform collection efforts and communicate with customers regarding outstanding and past-due balances.
- Follow up on unpaid invoices and work with customers to resolve issues that may delay payment.
- Work closely with Accounts Payable departments to research invoice status, resolve payment issues, and address account discrepancies.
- Maintain accurate customer account, invoice, credit, and payment records.
- Collaborate with internal teams to research and resolve billing and account issues.
- Provide professional and timely customer service through phone, email, and account-related communications.
- Manage multiple customer accounts, requests, priorities, and deadlines in a fast-paced business environment.
Cashier
2 Years- Provided exceptional customer service by addressing customer inquiries and resolving issues.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained an accurate cash drawer and balanced daily sales reports.
- Assisted customers with purchases, returns, refunds, and transaction issues.
- Assisted with inventory management, restocking, and merchandise displays.
Cashier
5 Months- Welcomed customers, determined their needs, and provided professional customer service.
- Processed purchases and assisted customers with returns and transaction issues.
- Resolved customer concerns and complaints professionally.
- Trained new staff on company policies, cash handling procedures, and customer service standards.
- Maintained a clean, organized, and safe store environment.
Education
High School Diploma
Associate of Arts - General Studies
Texas Licensed Esthetician - Esthetics
Skills
Invoicing & billing
Accounts receivable
Collections
Customer portal entry
Credit notes & billing adjustments
Account reconciliation
Dispute resolution
Payment processing
Customer account management
Accounts Payable collaboration
Data entry & record keeping
Customer service
Timeline
Customer Invoicing Specialist
EquipmentShare
07.2019 - CurrentRead More
Cashier
Tractor Supply Company
07.2017 - 07.2019Read More
Cashier
Dollar Tree
02.2017 - 07.2017Read More
Pearsall High School
High School Diploma
Read More
Southwest Texas Junior College
Associate of Arts from General Studies
Read More
Ogle School
Texas Licensed Esthetician from Esthetics
Read More