Katrina Vaughan
Lillington,NC
Summary
Dedicated professional with extensive experience in animal care and grooming. Skilled in developing personalized care plans and enhancing the well-being of pets and their owners.
Overview
18
18
years of professional experience
Work History
Caregiver
Myself
Lillington, North Carolina
06.2023 - Current
- Delivered daily personal care and assistance with activities of daily living.
- Provided emotional support for clients experiencing depression or anxiety due to their illness or disability.
- Supported emotional well-being through active listening and companionship.
- Encouraged independence by promoting self-care skills in bathing, grooming, and toileting.
- Managed medication schedules, ensuring timely administration of prescriptions.
- Administered prescribed medications on a timely basis following the care plan instructions.
- Followed the care plan and directions to administer medications.
- Developed personalized care plans in collaboration with healthcare professionals.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Facilitated safe and positive living environments through effective communication with family and staff regarding client concerns.
- Prepared meals according to dietary requirements and assisted with feeding.
- Coordinated transportation for clients to grocery stores, medical appointments, and essential errands.
- Washed and sanitized clothing and bedding to maintain hygiene standards.
Professional Pet Groomer
Academy East Veterinary Hospital
Fuquay-Varina, North Carolina
04.2012 - 05.2023
- Groomed a variety of pets using specialized tools and techniques.
- Delivered personalized customer service, enhancing pet owners' trust and satisfaction during appointments.
- Assessed pet behavior to ensure safety during grooming sessions.
- Instructed pet owners on grooming needs and care practices, promoting better pet health and owner engagement.
- Educate pet owners about grooming needs and care practices.
- Coordinated scheduling and appointments, optimizing service flow and client satisfaction.
- Maintained cleanliness and organization of grooming equipment and work areas.
- Trained junior staff on proper grooming techniques and protocols.
- Organized and stocked shelves with pet grooming supplies and products before opening hours. with retail items such as shampoos, conditioners, colognes and sprays.
- Inspected animals for signs of illness or injury prior to grooming process.
- Greeted customers and their pets, assessing pet's needs and condition.
- Attended training seminars related to pet grooming techniques and trends.
- Organized supplies needed prior to beginning grooming services.
- Communicated with clients regarding their pet's health and well-being.
- Assisted in the maintenance of records for each pet groomed.
- Scheduled regular appointments for repeat customers.
- Maintained a clean and organized work environment.
- Stocked shelves with retail items such as shampoos, conditioners, colognes and sprays.
- Maintained a clean and safe work environment, following all safety protocols.
- Demonstrated knowledge of breed specific cuts and styles as requested by customer.
- Performed complete grooming services including brushing, bathing, trimming, nail clipping and ear cleaning.
- Cleaned up any messes made by the pets while they were groomed.
- Ensured that all equipment used was properly sanitized after each use according to industry standards.
- Played with dogs and cats to maintain socialization and reduce stress.
- Followed precise feeding instructions and schedules for animals under care.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Dog Groomer
Petsmart
Garner, North Carolina
07.2008 - 04.2012
- Trimmed and styled dog fur according to breed standards.
- Bathed and dried dogs using professional grooming tools and equipment.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Monitored pets for health issues or signs of distress during grooming sessions.
- Educated pet owners on proper coat care and maintenance techniques.
- Provided customer service by discussing grooming needs with pet owners.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Delivered excellent service to pet owners to drive repeat business.
- Kept detailed records of services performed for each animal client.
- Scheduled appointments for clients using online software programs.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Collaborated with team members to improve grooming procedures and customer satisfaction.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured safety of animals at all times by following established safety protocols.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Maintained cleanliness of grooming area and equipment after each session.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Supervised pets in owners' absence to ensure their well-being.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Performed minor medical procedures such as gland expression and flea treatments.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
Education
Certificate - Pet Groomer
Petssmart Grooming Academy
Apex,NC03-2010
High School Diploma -
Garner Senior High School
Garner, NC06-1993
Skills
- Animal care
- Pet grooming
- Animal behavior assessment
- Health monitoring
- Scheduling appointments
- Inventory management
- Client relations
- Training and mentoring
- Team collaboration
- Attention to detail
- Clear communication
- Problem solving
- Time management
- Issue resolution
Timeline
Caregiver
Myself
06.2023 - Current
Professional Pet Groomer
Academy East Veterinary Hospital
04.2012 - 05.2023
Dog Groomer
Petsmart
07.2008 - 04.2012
Certificate - Pet Groomer
Petssmart Grooming Academy
High School Diploma -
Garner Senior High School