Katrina Vega

• Minimized environmental impact of cleaning processes through conscientious use of eco-friendly products whenever possible.
• Worked closely with homeowners or property managers to address specific concerns regarding carpet or upholstery care within their facilities.
• Upsold upholstery cleaning and carpet cleaning to customers to boost revenue.

Opening store procedures, such as assigning duties to empoyees, opening their drawers and overseeing the store as needed.

Assisted staff in starting and closing shift tasks, such as closing out drawers and documenting any variances.

Cash handling, such as transactions of sales, exchanging merchandise, assisting return of merchandise,giving staff their drawers for their shift and obtaining change as needed.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Identified upselling opportunities to increase revenue generation.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.