Katrina Walker
Holden,MA
Summary
Compassionate, Motivational leader and exceptional problem-solver with advanced team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to empower others toward success. Looking to Transfer these skills into the Human Service field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Wholesale Client Service Manager/ Wholesale Client
Caliber Home Loans / Newrez LLC
Fort Washington, PA
01.2020 - 10.2023
- Provided timely responses to customer inquiries and requests for service.
- Resolved escalated customer complaints in a professional manner.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Reviewed loan documents to ensure accuracy and completeness of information in accordance with established guidelines.
Retail Processor Wholesale Client Service Rep
Homeward Residential / Ocwen / Bayview Liberty Mo
Westborough, MA
01.2015 - 12.2019
- Retail Processor for 9 months then promoted to wholesale lending department on the Ocwen side
- Worked with brokers and underwriting for approval, condition review and closings
- MortgageBot LOS and Encompass software
Retail Mortgage Processor
Digital Federal Credit Union
Marlborough, MA
09.2012 - 12.2014
- Processing loans after initial customer contact; ordering appraisal, title, and all documents needed for approval including to LOS approval (DU/LP)
- Enhanced efficiency of underwriting procedures by pre-underwriting and gathering necessary approval documents, submitting loans for approval, and preparing for closing.
- Verified income, assets, credit reports, title insurance policies and appraisals for each loan file.
Secondary Marketing Specialist
800-East West Mortgage
Marlborough, MA
05.2009 - 09.2012
- Developed an internally generated Daily Rate sheet
- Locked loans with Investors or into the Hedge/Trade through the Encompass System.
- Acquired AUS approvals to align with locked rates
- Conducted Pre-funding Quality Control Review
Education
Doherty Memorial High School
Worcester, MAHuman Service Course -
Polus
Worcester, MASkills
- Proficient in Microsoft Office Suite
- Client Relationship Building
- Call Center Operations
- Excellent Communication Skills
- Administrative Management
- Caring and Compassionate Problem-solving skills
- Conflict Resolution
- Emotional Support
- Community Outreach and Volunteer Management
- Strong Work Ethic, Teamwork and Collaboration
- Motivational Speaker and Empowerment Coach
Affiliations
- Christian Youth Leader, and Choir Director
Certification
OcwenOcwenNewrez
- Polus Human Service
References
References available upon request.
Timeline
Wholesale Client Service Manager/ Wholesale Client
Caliber Home Loans / Newrez LLC
01.2020 - 10.2023
Retail Processor Wholesale Client Service Rep
Homeward Residential / Ocwen / Bayview Liberty Mo
01.2015 - 12.2019
Retail Mortgage Processor
Digital Federal Credit Union
09.2012 - 12.2014
Secondary Marketing Specialist
800-East West Mortgage
05.2009 - 09.2012
Doherty Memorial High School
Human Service Course -
Polus
OcwenOcwenNewrez
- Polus Human Service
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