Katrina Ware
Cincinnati,OH
Summary
Dedicated Patient Services Representative with 7 years of medical/healthcare experience. Compassionate Patient Representative with experience in healthcare, insurance, and customer service. Skills include effective communication, problem-solving, and patient advocacy. Demonstrated ability to enhance patient satisfaction and foster relationships with healthcare providers. Proven impact in streamlining processes and enhancing operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Rep II
Cincinnati Children's Hsopital
Cincinnati , United States
11.2022 - Current
- Support a team within the Department of Human Genetics that cares for patients with rare diseases, by working closely with insurance companies and pharmaceutical companies to approve medications in a timely manner, as well as scheduling important coordinated follow up appointments.
- Performed data entry tasks for patient information into electronic health record systems.
- Resolved billing discrepancies between insurers and providers.
- Processed prior authorizations from insurance companies for medical treatments or procedures.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
Medical Assistant/Surgery Scheduler
Cincinnati Foot and Ankle Care
Cincinnati , United States
04.2019 - 11.2022
- Supported physicians by helping care for patients
- Worked closely with our team aling with insurance companies and hospital to coordinate surgery appointments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
PCA
The Christ Hospital
11.2017 - 03.2019
- Supported a team of nurses on the Postpartum unit of the hospital to ensure mothers and their babies were well cared for following birth.
- Provided emotional support to patients and families during difficult times.
- Maintained accurate records of client care services provided on a daily basis.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Responded to bell or light signal calls to assist patients with needs.
Insurance Rater
Dwyer Insurance Co.
02.2018 - 01.2019
- Supported a private group of Insurance professionals assisting to retrieve quotes for auto, home, and life insurance.
- Utilized specialized software programs for tracking and analyzing rating data.
- Answered questions regarding insurance coverage, billing inquiries.
- Confirmed insurance coverage prior to appointments.
- Analyzed clients' insurance needs to recommend suitable life, health, and long-term care insurance products.
- Answered incoming calls and responded to customer inquiries.
- Provided general administrative support to staff members.
Education
HS Diploma -
Dater High School
Cincinnati, OH05.2017
Skills
- Customer Service
- Multi-Tasking
- Insurance Billing
- Organization
- Patient service and assistance
- Recordkeeping
- Proficient in Microsoft
- Reliability
- CPR/BLS
- Insurance company knowledgeable
- Insurance Verification
Certification
CPR/BLS, Cincinnati Children's Hospital, 11/01/2022
Timeline
Patient Rep II
Cincinnati Children's Hsopital
11.2022 - Current
Medical Assistant/Surgery Scheduler
Cincinnati Foot and Ankle Care
04.2019 - 11.2022
Insurance Rater
Dwyer Insurance Co.
02.2018 - 01.2019
PCA
The Christ Hospital
11.2017 - 03.2019
HS Diploma -
Dater High School
CPR/BLS, Cincinnati Children's Hospital, 11/01/2022
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