Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina West

Shaker Heights,OH

Summary

Dedicated team player and quick learner looking for a position as a Customer Service Representative with a dynamic company.

Overview

11
11
years of professional experience

Work History

School Transportation

Keypoint Transportation
08.2024 - Current
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Contributed to the overall success of school transportation services by consistently meeting or exceeding performance expectations in all areas of responsibility.
  • Increased efficiency in route planning through collaboration with the school transportation department to optimize timing and minimize delays.
  • Continuously updated knowledge of applicable laws and regulations governing school transportation services to ensure compliance at all times.

Transportation Associate (Contract)

Ace Taxi
02.2022 - 05.2023
  • Maintained a clean, neat appearance in order to maintain a professional company image throughout shifts
  • Assisted passengers in safely entering and exiting vehicles, as well as securely stowing luggage to reduce the risk of damage
  • Cleaned and maintained the vehicle and checked for damage after each shift
  • Transport clients to Doctor’s appointments while providing great customer service

Customer Service Representative

RelateCare
11.2020 - 01.2022
  • Assisted customers by answering questions, responding to inquiries, and handling phone requests in a timely manner
  • Assisted customers in choosing and customizing available items to meet their specific needs
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy and quickly resolving issues
  • Answer and transferring calls to different departments and scheduling appointments

Light Assembly

Applied Medical Technology
01.2020 - 05.2020
  • Hand assembly and gluing of components
  • Inspection of assembled components
  • Complete paperwork
  • Cross train as needed
  • Follow instructions and procedures accurately

Seasonal Associate

Amazon
08.2018 - 02.2019
  • Counting inventory
  • Picking
  • Stowing
  • Shipping
  • Customer Orders

Soldering Technician

Valtronics Technologies
03.2017 - 05.2018
  • Install electronic components to circuit boards
  • Solder components and assemble to printed circuit board using a soldering iron
  • Troubleshoot, repair and modify production components

Solder Lead

CO-AX Technology, Inc.
07.2014 - 02.2017
  • Read and understand customer notes and drawings
  • Perform manual placements and hand soldering
  • Adjusting, repairing or replacing electrical components
  • Melting and separating solder joints to remove and straighten damaged components

Education

High School Diploma - undefined

South High School
Cleveland, OH

Skills

  • Interpersonal and Written Skills
  • Extremely Organized
  • Report Writing
  • Customer Service
  • Communication
  • Time Management
  • Active Listening
  • Problem Solving
  • Leadership
  • Teamwork

Timeline

School Transportation

Keypoint Transportation
08.2024 - Current

Transportation Associate (Contract)

Ace Taxi
02.2022 - 05.2023

Customer Service Representative

RelateCare
11.2020 - 01.2022

Light Assembly

Applied Medical Technology
01.2020 - 05.2020

Seasonal Associate

Amazon
08.2018 - 02.2019

Soldering Technician

Valtronics Technologies
03.2017 - 05.2018

Solder Lead

CO-AX Technology, Inc.
07.2014 - 02.2017

High School Diploma - undefined

South High School

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Katrina West