Mohammed Hezam
Dearborn,MI
Summary
I'm a Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, along with focusing on optimizing processes and supporting team objectives.
Thank you for your time, assistance, and consideration
Overview
3
3
years of professional experience
Work History
School Transportation
FTS
10.2024 - Current
- Assisted school personnel in identification and understanding of students with disabilities.
- Transport special aid students from home to school and from school back home.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
Cashier/Cook/Customer Service Representative
Nu Wave Fish and Chicken
07.2024 - 03.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- I executed company policies,
procedures, and safety standards to ensure the proper cleanliness and safety. - Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cashier
Ricky's Subs
04.2024 - 07.2024
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Serve orders to customers at windows, counters, or tables.
- Maintain sanitation, health, and safety standards in work areas.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Cashier
Mo-Town BBQ • Detroit, MI 09/2023 - 04/2024
09.2023 - 04.2024
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
Busser/food, Drinks Runner
Malek Al-Kebab • Taylor, MI 06/2023 - 09/2023
06.2023 - 09.2023
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Operated and maintained bakery equipment, including ovens and mixers.
- Prepared fresh cold drinks according to customer requests.
Sales Associate
Metro by T-Mobile
10.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Used time management and efficient cleaning methods to meet deadlines.
Education
EMS -
LSTI Life Support Training Institute
Taylor, MI01-2024
High School Diploma -
James M Bennett High Scholl
Salisbury, MD06-2020
Skills
- Communication Skills
- Customer Inquiries
- Customer Service
- Food Service
- Guest Services
- Time management
- Restaurant experience
- Bilingual
- Leadership
Timeline
School Transportation
FTS
10.2024 - Current
Cashier/Cook/Customer Service Representative
Nu Wave Fish and Chicken
07.2024 - 03.2025
Cashier
Ricky's Subs
04.2024 - 07.2024
Cashier
Mo-Town BBQ • Detroit, MI 09/2023 - 04/2024
09.2023 - 04.2024
Busser/food, Drinks Runner
Malek Al-Kebab • Taylor, MI 06/2023 - 09/2023
06.2023 - 09.2023
Sales Associate
Metro by T-Mobile
10.2021 - 05.2023
EMS -
LSTI Life Support Training Institute
High School Diploma -
James M Bennett High Scholl
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