Summary
Overview
Work History
Education
Timeline
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Katrina Willard

Katrina Willard

Acworth,GA

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Most recently advanced to catering management, and advancing toward catering director.

Overview

9
9
years of professional experience

Work History

Senior Catering Manager

Chick-Fil-A
06.2025 - Current
  • Successfully managing multiple events simultaneously, demonstrating strong organizational skills and flexibility under pressure.
  • Increasing our guest's satisfaction by providing exceptional catering services for various events.
  • Develops and maintains strong relationships with guests, leading to repeat business and referrals.
  • Monitors and adjusts pricing, discounts and promotions to maximize profitability.
  • Corresponds with guests via email and phone calls, confirming their needs for their order.

Front of House Supervisor

Chick-fil-A
01.2023 - 06.2025
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
  • Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Developed communication skills with the FOH Team and Back of House Team.

Front of House Team Leader

Chick-Fil-A
05.2019 - 01.2023
  • Developed strong relationships with guests, creating a loyal customer base through personalized service.
  • Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
  • Mentored new employees, fostering a positive work environment and supporting professional growth.
  • Trained team members on company policies and procedures to maintain a consistent guest experience.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Front of House Trainer

Chick-fil-A
07.2018 - 05.2019
  • Collaborated with other trainers to share best practices, enhancing overall quality of staff training programs.
  • Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
  • Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
  • Evaluated employee performance regularly, offering constructive feedback and guidance for continued success.
  • Mentored new employees, fostering a supportive environment conducive to growth and development.
  • Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.

Front of House Team Member

Chick-fil-A
06.2017 - 07.2018
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.


Team Member

Zaxby's
09.2016 - 09.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Education

High School Diploma -

Willard Academy
Acworth, GA
08-2016

Timeline

Senior Catering Manager

Chick-Fil-A
06.2025 - Current

Front of House Supervisor

Chick-fil-A
01.2023 - 06.2025

Front of House Team Leader

Chick-Fil-A
05.2019 - 01.2023

Front of House Trainer

Chick-fil-A
07.2018 - 05.2019

Front of House Team Member

Chick-fil-A
06.2017 - 07.2018

Team Member

Zaxby's
09.2016 - 09.2017

High School Diploma -

Willard Academy

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Katrina Willard