Nicole Coates
Pikesville,MD
Summary
Ambitious Catering Manager with 8 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Catering Manager
Compass Group Management - Bon Appetit
07.2023 - Current
- Increased event bookings by developing strong relationships with clients and providing personalized catering solutions.
- Managed large-scale events successfully, coordinating staff and resources to ensure seamless execution.
- Implemented new marketing strategies for catering services, resulting in increased brand visibility and client inquiries.
- Collaborated with culinary team to develop innovative menu options, enhancing the overall quality of event offerings.
- Provided exceptional customer service to clients throughout the entire event process, generating positive reviews and repeat business.
- Developed detailed proposals for prospective clients, showcasing a thorough understanding of their needs and expectations.
- Exceeded sales targets consistently by implementing effective upselling techniques during client consultations.
Catering Server
At Your Service Staffing
10.2021 - 07.2023
- Utilized proper food handling techniques to establish safety and quality of food served.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Wax Specialist
European Wax Center
02.2021 - 10.2022
- Informed guests of appropriate products available to increase retail sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Fostered friendly, warm and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
Project Manager
Crème De La Crème
02.2020 - 11.2023
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering & bar needs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Wax Specialist
European Wax Center
10.2018 - 11.2019
- Maintained clean and sanitary workspace
- Assessed condition of clients' skin in order to make recommendations to improve skin quality
- Advised clients on proper home-care regimens
- Increased salon revenue by 12% through upselling at-home products and providing excellent care
- Waxed hundreds of clients various bodies using hard wax
Assistant
Best Self LLC
04.2013 - 02.2018
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Promoted sales by acquiring product knowledge and providing product solutions to customers
Education
Associate Of Arts And Sciences - Culinary Arts
Anne Arundel Community College
Arnold, MDEsthetics Certificate - Esthetics
Aveda Institute Washington DC
Washington, DCSkills
- Safety and sanitation training
- Microsoft Office Suite proficiency
- Attention to detail
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Extremely organized
- Cordial
- Excellent phone etiquette
- Computer-literate
- Outstanding client care
Certification
Certified MakeUp Artist - Aveda Institute May 2018
Best In Facials - Aveda Institute May 2018
Licensed Esthetician - District of Columbia 9/12/18
Licensed Esthetician - State of Maryland 10/7/18
T.I.P.S Alcohol Certification
11/21 - 11/25
ServSafe Manager Food Handlers Certification
12/20 - 12/25
Timeline
Senior Catering Manager
Compass Group Management - Bon Appetit
07.2023 - Current
Catering Server
At Your Service Staffing
10.2021 - 07.2023
Wax Specialist
European Wax Center
02.2021 - 10.2022
Project Manager
Crème De La Crème
02.2020 - 11.2023
Wax Specialist
European Wax Center
10.2018 - 11.2019
Assistant
Best Self LLC
04.2013 - 02.2018
Associate Of Arts And Sciences - Culinary Arts
Anne Arundel Community College
Esthetics Certificate - Esthetics
Aveda Institute Washington DC
Certified MakeUp Artist - Aveda Institute May 2018
Best In Facials - Aveda Institute May 2018
Licensed Esthetician - District of Columbia 9/12/18
Licensed Esthetician - State of Maryland 10/7/18
T.I.P.S Alcohol Certification
11/21 - 11/25
ServSafe Manager Food Handlers Certification
12/20 - 12/25
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