Katrina Williams
Union City,GA
Summary
Proficient in administrative skills with experience in customer service, data entry and office management. Strong analytical and problem-solving abilities. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Public Support Service Assistant
Dekalb County Police Department
Decatur, GA
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Issuance of all alcohol, adult entertainment, pawn broker, precious metal, booting permits.
- Fingerprinting firearms applicants and processing applicants background package.
- Inspecting contract wrecker companies for compliance with County wrecker contract.
- Process and forward noise ordinance permits to sound control officer.
- Process business license background checks.
- Executed record filing system to improve document organization and management.
Pro Associate
Lowes
East Point,GA
08.2018 - 05.2022
- Data entry of sales invoices.
- Answering internal and external inquiries.
- Achieve sales budget goals by expertly servicing existing commercial customers.
- Inform and assist customers regarding technical and specialized merchandise.
- Take lead in resolving customer complaints and ensure customer satisfactions.
- Assisted customers with selection and purchase of specialized merchandise.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
Internet Fulfillment Associate
Lowes
05.2016 - 08.2018
- Work with shipping and sales departments to prepare, pick, and package online orders in timely manner.
- Maintain inventory in neat, orderly and safe manner.
- Receive deliveries, unload merchandise, and stock incoming deliveries.
- Assist with ensuring accurate on-hand counts for products.
- Process customer returns and exchanges.
- Prevent order errors by reviewing for accuracy and pricing discrepancies.
Head Cashier
Lowes
East Point, GA
07.2008 - 06.2016
- Complete store operational requirements by scheduling and assigning associates and following up on work results.
- Responsible for coaching, mentoring, training, and continually monitoring customer service associates.
- Down stocking, inventory management and area recovery.
- Open customer accounts by recording account information.
- Greeting customers, listening and probing to understand needs, identifying solutions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock to meet expected customer demand.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Criminal Justice
Strayer University
Morrow, GA05.2017
Bachelor of Arts - Criminal Justice
Strayer University
Morrow, GA05.2014
Skills
- Communication skills
- Problem Solving
- Decision making
- Organizational and Multitasking
- Training and Development
- Leadership and Coaching
- Customer service
- Microsoft ( word,office, excel, power point
- Spreadsheet Management
- GCIC Certification
Intern: Justice Center, Atlanta Municipal court
April to June 2017
- Perform administrative duties during court hearing.
- Perform administrative duties in solicitors office.
Timeline
Public Support Service Assistant
Dekalb County Police Department
05.2022 - Current
Pro Associate
Lowes
08.2018 - 05.2022
Internet Fulfillment Associate
Lowes
05.2016 - 08.2018
Head Cashier
Lowes
07.2008 - 06.2016
Bachelor of Science - Criminal Justice
Strayer University
Bachelor of Arts - Criminal Justice
Strayer University