Katrina Williams
Union City,GA
Summary
Proficient in administrative skills with experience in customer service, data entry and office management. Strong analytical and problem-solving abilities. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Public Support Service Assistant
Dekalb County Police Department
05.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Issuance of all alcohol, adult entertainment, pawn broker, precious metal, booting permits.
- Fingerprinting firearms applicants and processing applicants background package.
- Inspecting contract wrecker companies for compliance with County wrecker contract.
- Process and forward noise ordinance permits to sound control officer.
- Process business license background checks.
- Executed record filing system to improve document organization and management.
Pro Associate
Lowes
08.2018 - 05.2022
- Data entry of sales invoices.
- Answering internal and external inquiries.
- Achieve sales budget goals by expertly servicing existing commercial customers.
- Inform and assist customers regarding technical and specialized merchandise.
- Take lead in resolving customer complaints and ensure customer satisfactions.
- Assisted customers with selection and purchase of specialized merchandise.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
Internet Fulfillment Associate
Lowes
05.2016 - 08.2018
- Work with shipping and sales departments to prepare, pick, and package online orders in timely manner.
- Maintain inventory in neat, orderly and safe manner.
- Receive deliveries, unload merchandise, and stock incoming deliveries.
- Assist with ensuring accurate on-hand counts for products.
- Process customer returns and exchanges.
- Prevent order errors by reviewing for accuracy and pricing discrepancies.
Head Cashier
Lowes
07.2008 - 06.2016
- Complete store operational requirements by scheduling and assigning associates and following up on work results.
- Responsible for coaching, mentoring, training, and continually monitoring customer service associates.
- Down stocking, inventory management and area recovery.
- Open customer accounts by recording account information.
- Greeting customers, listening and probing to understand needs, identifying solutions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock to meet expected customer demand.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Criminal Justice
Strayer University
Morrow, GA05.2017
Bachelor of Arts - Criminal Justice
Strayer University
Morrow, GA05.2014
Skills
- Communication skills
- Problem Solving
- Decision making
- Organizational and Multitasking
- Training and Development
- Leadership and Coaching
- Customer service
- Microsoft ( word,office, excel, power point
- Spreadsheet Management
- GCIC Certification
Intern: Justice Center, Atlanta Municipal court
April to June 2017
- Perform administrative duties during court hearing.
- Perform administrative duties in solicitors office.
Timeline
Public Support Service Assistant
Dekalb County Police Department
05.2022 - Current
Pro Associate
Lowes
08.2018 - 05.2022
Internet Fulfillment Associate
Lowes
05.2016 - 08.2018
Head Cashier
Lowes
07.2008 - 06.2016
Bachelor of Science - Criminal Justice
Strayer University
Bachelor of Arts - Criminal Justice
Strayer University
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