Katrina Xiarhos

Work with a individual with down syndrome.

Help them with independence, daily tasks, daily life skills.

PASS plan is created to focus on the personal care needs, safety, and social integration.

Going with them to community outings, makes them be included and be a part of the community.

• Listened and responded to customer requests and forwarded necessary information to managers.
• Followed all company policies and procedures to deliver quality work.
• Interpreted customers' needs and provided them with information about the menu and different allergens.
• Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all of the customer's food is in the bag with all of modifications to the food, drinks, and silverware.

• Cultivated warm and friendly relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Used slow periods to restock supplies, ice, trays, cups, and rolled silverware.
• Checked identification for minimum age for sale of alcoholic beverages.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after bringing it to them , and taking action to correct any problems.