Katrina New
Selah,WA
Summary
Driven by a results-focused approach, I leveraged my exceptional customer service and sales development skills to significantly enhance customer satisfaction and repeat business. My ability to build rapport and implement effective sales strategies led to a noticeable increase in sales revenue, underscoring my commitment to achieving and surpassing sales goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
07.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Deja Brew
12.2021 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized over 100+ coffee, tea, and cocoa beverages, and completed 150-200 customer orders each shift
- Sanitized coffee equipment multiple times during each shift; consistently maintained store cleanliness
- Prepared and served customer food orders, ensure that all items on display are handled according to food safety regulations
- Trained new baristas (I have trained 5 this far)
Barista Manager
Do-si-do Espresso
11.2020 - 12.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Sales Manager
Journeys Shoes
09.2018 - 09.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate
Journeys Shoes
10.2016 - 09.2018
- Organized and cleaned shoe racks in back of store to maintain safety standards
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Sip on Summit
02.2017 - 07.2018
- Maintained a clean and organized workspace
- Promoted a welcoming atmosphere
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Took and memorized customers orders ensuring their drinks were made to the highest standards
- Handled transactions on pos system
Crew Member
McDonald’s
11.2016 - 12.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Microblading - PMU
Bladed Angel Academy
Gilbert, AZ08.2024
Selah High School
Selah, WA06.2019
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
- Store Opening and Closing
- Product Sales
- POS System Operation
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Cleaning techniques
- Guest Relations
- Sales Training
- Inventory Tracking
- Sales Development
- Building rapport
- Inventory Control
- Policy and Procedure Adherence
- Merchandise Display
- Product Recommendations
- Order Processing
- Sales Goals Attainment
- Display Setup
- Negotiation Tactics
- Business Development
- Persuasion techniques
- Shipment Processing
- Fraud Detection
- Fitting room maintenance
- Dining area maintenance
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
Sales Associate
TJ Maxx, TJX Companies
07.2023 - 03.2024
Barista
Deja Brew
12.2021 - 06.2023
Barista Manager
Do-si-do Espresso
11.2020 - 12.2021
Sales Manager
Journeys Shoes
09.2018 - 09.2020
Barista
Sip on Summit
02.2017 - 07.2018
Crew Member
McDonald’s
11.2016 - 12.2017
Sales Associate
Journeys Shoes
10.2016 - 09.2018
Microblading - PMU
Bladed Angel Academy
Selah High School
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