Katrina P Rucker
Colorado Springs,CO
Summary
Experienced executive/senior support professional with 30+ years work knowledge of coordinating and planning business affairs for an Educational Administrator, Vice Presidents, and high-level executives. Contributed experience, skills, and education in computer systems, organization, office administration, communication, interpersonal relations, and management. Recognized as a highly efficient and self motivated professional who performs well in deadline driven situations.
Overview
27
27
years of professional experience
Work History
Sole Proprietor
Sole Proprietor
Colorado Springs, CO
01.2020 - Current
- Independent contractor in various fields. I did occasional work as a court reporter scopist utilizing Microsoft Teams for conference calls, to obtain assignments, and do communicate with peers.
- I am utilized for some short-term temp jobs in desktop support analyst positions and customer service.
- I have some experience working with Cisco WebEx platform for conference calls and I have assisted in facilitating ZOOM meeting for over 100 participants.
- Have set up schedule to start and run virtual meeting on several occasions without IT involvement.
- Helped end-users with device issues during meeting, such as having them restart program or restart their device and sign back into virtual meeting platform.
Desktop Support Analyst
Robert Half
Colorado Springs, CO
07.2019 - 02.2020
- Replaced existing personal computers with VDI Thin Clients for various companies.
- Installed rack mount server and connected to network with guidance from Network Engineer.
- Performed cable management at each station.
- Tested each VDI Thin Client with QTC ServiceDesk team member to validate deployment.
- Assisted with resolving any issues that would occur with detailed instructions provided via phone with QTC tech.
- Prepped old Dell towers for shipping and placed in provided shipping boxes.
Licensed Health Advisor
USHealth Advisors
Centennial, Colorado Springs, CO
09.2018 - 06.2019
- Provided service to clients' changing insurance needs by selling health insurance
- Contacted potential clients by utilizing company provided CRM system
- Determined clients' particular health coverage needs by scheduling fact-finding appointments; determining extent of present coverage; ascertaining long-term goals.
Engineering Assistant
MOUNTAIN, LTD
Gloucester, ME
06.2017 - 05.2018
- Remote, Home Office Based Employee in Colorado Springs.
- I was responsible for screening held orders (Held orders are when a problem arises that does not allow a customer’s order to flow through and needs to be viewed and solved by an engineer). Such as an incorrect serving terminal, no copper in the X box, etc.
- Communicated with Field Engineers via email and phone regarding held order status and solutions, so strong communication skills were important as well as the ability to multi-task.
- Utilized the following CenturyLink systems to accomplish my tasks: LFACs, FORTE, NDS, Fireworks, Armor.
Apple Tech Support
TELEPERFORMANCE
Colorado Springs, CO
03.2017 - 06.2017
- Apple Tech Support (Remote, Home Office Based Position in Colorado Springs)
- Provided first level technical support to Apple's customers and resolved their technical/application inquiries.
- Promoted and processed sales for Apple hardware, software and service offerings and registered customer information into Apple databases.
Engineering Assistant
MOUNTAIN, LTD
Gloucester, Colorado Springs, ME
01.2016 - 12.2016
- Primary function was to build out fiber overlay for existing copper subdivisions on an internal basis. This was intended to move our existing and new customer base from copper to fiber which increases the speed of connectively giving our customers more reliable options
- Responsible for matching our database of addresses with the County Assessor’s office and verifying accuracy on the terminal boxes to coincide with the fiber assignment of customer addresses.
- If there were addresses in designated areas that were not in our company database or addresses that were slightly different from the County Assessor’s Office, I would then complete a form to add the correct addresses into our database system.
Executive Administrative Specialist
Colorado Early Colleges
Colorado Springs, CO
08.2014 - 06.2016
- Created fillable/digital forms for Human Resource Director which included employment application and job analysis questionnaire utilizing Adobe LiveCycle.
- Assisted with Help Desk tasks which involves addressing requests to add courses to school-wide Portal, approving application submittals, and answering inquiries regarding setting up student/parent usernames and passwords.
- Worked with Property Manager in processing check requests and purchase orders for vendor invoices and track payments in Excel spreadsheet.
- Utilized to help set up and organize newly implemented Business Office, which includes reformatting filing system of employee records and vendor maintenance files, both paper versions and electronically.
Registrar Office Assistant
COLORADO EARLY COLLEGES
Colorado Springs, CO
03.2014 - 07.2014
- Incorporated use of the school's share drive to create e-files of student records.
- Assisted Registrar with processing new student applications.
06.2012 - 03.2014
- I worked a short-term, assignment while searching for permanent position.
Administrative Assistant/Support Coordinator
COLORADO TECHNICAL UNIVERSITY
Colorado Springs, CO
07.2009 - 06.2012
- Created a fillable form in Adobe Acrobat to obtain information for course registration which was utilized by the student population to register via email for classes pursued.
- Created a fillable form in Microsoft InfoPath to acquire data from faculty members regarding teaching qualifications.
- Designed two databases in Microsoft Access – one database to track receipt of faculty transcripts and one database to record faculty degrees earned and courses they are teaching.
- Assisted the Human Resources Director by making new employee files, putting together new employee hire packets, filing and miscellaneous tasks.
Education
Associate of Science - Cyber Security
Southern New Hampshire University
New Hampshire12.2022
Associate of Science - Computer Information Systems
Penn Foster College
Scottsdale, AZAssociates Degree - Computer Information Systems
Penn Foster College
Associates Degree - Internet Technology/Web Programming
Penn Foster College
At-Home Internet Courses - Certified PC Specialist
Thomson Education
Scranton, PASkills
- Integrity and Transparency
- Relationship and Team Building
- Organizational Development
- Computer Literacy
- Results Orientation
- Systems Thinker
Computer Skills
Microsoft Word 365 Microsoft Excel 365 Microsoft Outlook 365 Microsoft PowerPoint 365 / 2016 Microsoft Access 2016
MacOS (Current Version) Microsoft Windows 10 Adobe Acrobat DC Adobe LiveCycle Designer ES 4 Google Docs (minimal)
Microsoft Teams Cisco WebEx ZOOM
Timeline
Sole Proprietor
Sole Proprietor
01.2020 - Current
Desktop Support Analyst
Robert Half
07.2019 - 02.2020
Licensed Health Advisor
USHealth Advisors
09.2018 - 06.2019
Engineering Assistant
MOUNTAIN, LTD
06.2017 - 05.2018
Apple Tech Support
TELEPERFORMANCE
03.2017 - 06.2017
Engineering Assistant
MOUNTAIN, LTD
01.2016 - 12.2016
Executive Administrative Specialist
Colorado Early Colleges
08.2014 - 06.2016
Registrar Office Assistant
COLORADO EARLY COLLEGES
03.2014 - 07.2014
06.2012 - 03.2014
Administrative Assistant/Support Coordinator
COLORADO TECHNICAL UNIVERSITY
07.2009 - 06.2012
Associate of Science - Cyber Security
Southern New Hampshire University
Associate of Science - Computer Information Systems
Penn Foster College
Associates Degree - Computer Information Systems
Penn Foster College
Associates Degree - Internet Technology/Web Programming
Penn Foster College
At-Home Internet Courses - Certified PC Specialist
Thomson Education
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