Katrina Tess Otero
O'Fallon,IL
Summary
Proven Bioenvironmental Engineer and Licensed Massage Therapist with a track record of enhancing organizational sustainability and client wellness at the Air National Guard and Why Knot Massage. Demonstrates exceptional adaptability, professionalism, and a commitment to excellence, achieving significant improvements in environmental practices and client satisfaction. Skilled in team collaboration and meticulous attention to detail, driving positive outcomes and fostering strong relationships.
Overview
20
20
years of professional experience
Work History
Bioenvironmental Engineer Apprentice
Air National Guard
09.2023 - Current
- Assisted in achieving organizational sustainability goals through the development and implementation of targeted environmental policies and procedures.
- Ensured compliance with environmental regulations through meticulous record-keeping and reporting.
- Improved air quality by designing and implementing innovative biofiltration systems.
- Performed environmental site assessments and provided remediation recommendations.
Licensed Massage Therapist
Why Knot Massasge
05.2020 - 12.2023
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
Stay at Home Mom
Self Employed
08.2004 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certificate - Bio Environmental Engineering
Usafsam
Dayton, OH07.2024
License - Massage Therapy
Healing Arts Center
St Louis, MO12.2019
High School Diploma -
O’Fallon Township High School
O'Fallon, IL05.2002
Skills
- Team collaboration abilities
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Active Listening
- Adaptability and Flexibility
- Relationship Building
Timeline
Bioenvironmental Engineer Apprentice
Air National Guard
09.2023 - Current
Licensed Massage Therapist
Why Knot Massasge
05.2020 - 12.2023
Stay at Home Mom
Self Employed
08.2004 - 10.2019
Certificate - Bio Environmental Engineering
Usafsam
License - Massage Therapy
Healing Arts Center
High School Diploma -
O’Fallon Township High School
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