Katterina Tarolli
The Colony,TX
Summary
Front of House Training Director at Chick-fil-A with 5 years of experience. I am an expert in fostering teamwork and enhancing customer service through customized training programs. Proven ability to improve productivity and resolve conflicts, ensuring a positive work environment and exceptional guest experiences. It is my biggest passion to help people however I can and to leave the world better then I've found it. I've found so much joy in helping on board new hires and create a positive,enjoyable working environment for everyone I work with, I take pride in my work and strive to bring positive change wherever I go.
Overview
5
5
years of professional experience
Work History
Front of House Training Director
Chick-fil-A
06.2020 - Current
- Developed and implemented comprehensive training programs to enhance employee performance and customer service skills.
- Created training materials aligned with company standards and operational goals.
- Fostered a positive work environment via continuous outreach to new hires and fellow team members
- Assisting other leaders on shift by counting drawers, completing safety checks and managing other team members
Education
The Colony Highschool
The ColonySkills
- Team management
- Coaching
- Performance evaluation
- Curriculum design
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- New hire on-boarding
- Group trainings
- Conflict resolution
- Employee training
- Professionalism
- Customized training
- Individual trainings
- Customer inquiry and response
- Leadership training
- Staff development
- Productivity improvement
- 5 years of dedicated service
- Experience handling guest issues/complaints
- Answering Phones and explaining offerings
- Counting Cash/Drawers
- Completing safety checks/tests
Timeline
Front of House Training Director
Chick-fil-A
06.2020 - Current
The Colony Highschool
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Ethan McGuireEthan McGuire
Cashier at KrogerCashier at Kroger