Hi, I’m
Kattery Velasquez
The Colony,USA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
8
years of professional experience
Work History
Aquarius Dental
Dental Receptionist
02.2024 - 01.2025
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
First Convenience Bank
Supervisor
11.2022 - 02.2024
Job overview
- Company Overview: Bilingual Branch
- Greeted customers and delivered information about new account processes
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Uphold strict financial controls by keeping funds secure and accurately transferring monies
- Balanced teller drawers and ATM cash
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Proved successful working within tight deadlines and a fast-paced environment
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
A&O TRUCK REPAIR
Secretary
12.2020 - 08.2022
Job overview
- Interact with clients on a regular basis with positive attitude
- Maintained office supplies inventory by checking stock and ordering new supplies
- Answered multi-line phone system and enthusiastically greeted callers
- Scheduled appointments and conducted follow-up calls to clients
- Handled daily scheduling tasks and provided administrative support for entire department
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Generating invoices, tracking due dates, reconciling transactions, overseeing the process of receiving and processing customer payments.
BLUE J LLC
Dispatcher
03.2017 - 10.2020
Job overview
- Directed dispatching, routing, and tracking of fleet vehicles
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Maintained updated and detailed records of calls in physical and electronic database
- Tracked delivery progress to identify possible delays and provide real-time updates to customers
- Processed invoices of bill of leading for payments for dispatched orders to provide proof of transaction
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Deerfield Beach High SchoolDeerfield Beach, FL
High School Diploma
06.2011
Skills
- Detail-oriented
- Verbal Communication
- Critical Thinking
- Teamwork
- Time Management
- Phone and email etiquette
- Office administration
- Dispatch software
- Appointment scheduling
- Customer relations and communications
- Punctual and reliable
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Aquarius Dental
02.2024 - 01.2025
Supervisor
First Convenience Bank
11.2022 - 02.2024
Secretary
A&O TRUCK REPAIR
12.2020 - 08.2022
Dispatcher
BLUE J LLC
03.2017 - 10.2020
Deerfield Beach High School
High School Diploma
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