Kattia Bringas
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Maintains focus and positive attitude in stressful situations and high-volume environment providing fast, high-quality customer service to guests. Adaptable professional with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
9
9
years of professional experience
Work History
Server
IHOP
02.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Expo Runner
IHOP
02.2022 - Current
- Served food at proper temperature to meet safety standards.
- Delivered food orders from kitchen to customers' tables.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Communicated food orders to chefs to execute priorities and special requests.
- Maintained order efficiency and accuracy through clear communication with kitchen s
ticket agent
Caesars Entertainment Planet Hollywood Las Vegas Resort and Casino
09.2018 - 04.2024
- Responsible for Guest services, closing ticket sales ensuring the guest leaves happy with purchase and experience. working knowledge of all available shows and seating for all caesar shows and locations. upsell and promote other CET shows for all properties. Responsible for applying problem solving skills resolving all guest questions and issues.
- Proficient in system program Archtics,collecting cash and card payments ,redeeming coupons, processing refunds and exchanges, responsible for counting cash drawers at the start and end of shift.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
customer service (cashier)
Jack in the box
09.2017 - 10.2018
- Processing register sales ,providing a friendly customer service experience take orders from guest as well as bag and call out guest orders, Maintained a clean work environment take out trashes wipe down table surfaces
office cleaning maid
PAR Electric
07.2016 - 10.2017
- Maintain a clean professional appearance of the workplace by dusting,sweeping, mopping floors, kitchen and utilities taking out trash picking up employee desks to be clean and organized.
Education
high school diploma -
Sunrise Mountain High School
las vegas, nv05.2018
High School Diploma -
College of Southern Nevada
Skills
- Adaptability ,willingness to learn -customer service
- Ticketmaster Archtics ticketing system,Microsoft Office
- Bilingual fluent in spanish ,reading and writing -Dedicated team player
- Guest engagement
- Cash handling
- Menu memorization
- problem solver
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
IHOP
02.2022 - Current
Expo Runner
IHOP
02.2022 - Current
ticket agent
Caesars Entertainment Planet Hollywood Las Vegas Resort and Casino
09.2018 - 04.2024
customer service (cashier)
Jack in the box
09.2017 - 10.2018
office cleaning maid
PAR Electric
07.2016 - 10.2017
high school diploma -
Sunrise Mountain High School
High School Diploma -
College of Southern Nevada