Ryan Thai
Houston,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Server
BORI
Houston, TX
02.2023 - Current
- Delivered exceptional customer service while grilling in fast-paced high-end dining environment, enhancing guest experience.
- Addressed guest inquiries and resolved complaints with professionalism, ensuring satisfaction and retention.
- Trained new servers to uphold high-level service standards, contributing to consistent patron satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy
- Served high-profile clients including SK, Samsung, and many other Korean conglomerates in a professional setting.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen.
Personal Shopper
HEB
Houston, TX
05.2019 - 08.2022
- Maintained a high level of customer service while also shopping for online orders in a timely manner
- Assisted customers in selecting products based on preferences and dietary needs.
- Maintained knowledge of current promotions and sales for informed customer service.
- Collaborated with team members to ensure efficient shopping experiences for customers
Swim Instructor
YMCA
Houston
08.2018 - 08.2020
- Instructed swim classes for various age groups and skill levels.
- Developed customized lesson plans to enhance swimming techniques.
- Monitored pool safety and ensured adherence to guidelines.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Communicated effectively with parents about student progress and needs.
- Trained new instructors on best practices and teaching methods.
Education
Bachelor of Science - Computer Engineering
University of Houston - Downtown
Houston, TX 08.2020 - 05.2026
Klein Forest High School
Houston, TXSkills
- Willingness to learn
- Exceptional customer service
- Positive guest interactions
- Dispute resolution
- Upselling techniques
- Sales promotions
- Order management
- Detail orientation
- Prioritization techniques
- Team collaboration
- Adaptability to feedback
- Customer relationship management
Timeline
Server
BORI
02.2023 - Current
Bachelor of Science - Computer Engineering
University of Houston - Downtown
08.2020 - 05.2026
Personal Shopper
HEB
05.2019 - 08.2022
Swim Instructor
YMCA
08.2018 - 08.2020
Klein Forest High School