Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harley Vasquez

Dothan,AL

Summary

Dedicated restaurant professional known for exceptional relationship-building and time management skills within dynamic environments. Proven track record of effectively managing tables while delivering accurate and high-quality service. Committed to enhancing customer satisfaction and fostering long-term loyalty through attentive engagement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Annie Pearl's Home Cooking
Dothan, AL
02.2022 - Current
  • Enhanced guest relationships to foster repeat business through outstanding customer service.
  • Provided detailed descriptions of menu items when requested.
  • Addressed complaints to kitchen staff and served replacement items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained well-stocked service zones for uninterrupted operations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Set up tables in between patrons to reduce wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.

Packer

Oncology Supply
Dothan, AL
03.2019 - 02.2020
  • Packaged dry and refrigerated medication items efficiently, ensuring consistent quality.
  • Evaluated shipping documents to accurately package requested items for dispatch.
  • Achieved production objectives through efficient and precise work.
  • Checked weights and measurements of products and materials to meet specification requirements.
  • Assembled and prepared cartons, crates, and containers to protect materials during shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized, and free of hazards.
  • Reduced waste by adhering closely to packaging procedures and monitoring the use of packaging materials.
  • Processed high-volume orders with a range of 800 to 1300 pieces per day.
  • Stayed knowledgeable about new packing criteria on a weekly basis.

Bartender

McLeod's Publick House
Dothan, AL
05.2015 - 03.2019
  • Made engaging connections with guests to create loyalty
  • Processed cash, credit card and voucher payments
  • Monitored glassware and stemware inventory
  • Verified that guests were members or accompanied by a member
  • Performed closing duties including cleaning, sanitizing and replenishing
  • Maintained bar stocks, replenishing daily as necessary
  • Broke down bar after events and returned leftover liquor, glassware and banquet carts
  • Uphold a high standard of cleanliness in all work areas
  • Cleaned and filled ice bins throughout shift
  • Oversaw bar inventory, restocked supplies and placed orders
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude
  • Maintained a neat personal appearance
  • Maintained full knowledge of all menu items, contents and preparation methods
  • Prepared mixed drinks, poured wine, beer and nonalcoholic beverages
  • On evaluations was always above or far above requirements

Server and Bartender

Hooters of America LLC
Dothan, AL
09.2012 - 05.2015
  • Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Calculated charges issued table checks and collected payments from customers
  • Maximized table turns and rotated seating for optimal guest satisfaction
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Followed save serving safety requirements and kept a list of available ride services for inebriated customers
  • Ensured that alcohol was consumed in designated areas only
  • Processed cash, credit card and voucher payments
  • Monitored glassware and stemware inventory
  • Performed closing duties including cleaning, sanitizing and replenishing
  • Awarded best Hooters girl within my restaurant
  • Maintained highest sales weekly

Education

High School Diploma -

Dothan High School
Dothan, Alabama
06-2012

Some College (No Degree) - Airframe And Powerplant

Alabama Aviation College
Ozark, AL

Skills

  • Effective Verbal Communication
  • Respectful Communication
  • Customer Anticipation Skills
  • Effective Customer Engagement
  • Willingness To Work Extended Hours
  • Highly Adaptable
  • Willingness to Learn
  • Effective Organizational Abilities
  • Shipping Compliance Guidelines
  • Efficient Storage Management
  • Process Implementation
  • Efficient Dining Operations
  • Quality Assurance
  • Implementing Hygiene Protocols

Certification

  • Servsafe Manger

Timeline

Server

Annie Pearl's Home Cooking
02.2022 - Current

Packer

Oncology Supply
03.2019 - 02.2020

Bartender

McLeod's Publick House
05.2015 - 03.2019

Server and Bartender

Hooters of America LLC
09.2012 - 05.2015

High School Diploma -

Dothan High School

Some College (No Degree) - Airframe And Powerplant

Alabama Aviation College

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Harley Vasquez