Katy Colin
The Baldwin Group
Mooresville,NC
11
years of professional experience
Dynamic professional with expertise in client retention and account management. Skilled in data interpretation, negotiation, and financial planning. Committed to enhancing customer satisfaction and driving revenue growth through strategic account initiatives.
Work History
Insurance Advisor
1 Year 1 MonthSenior Account Manager
1 Year 1 Month- Managed client relationships to ensure satisfaction and retention through effective communication and problem resolution.
- Developed strategic account plans to align services with client needs, enhancing overall service delivery.
- Led cross-functional teams in executing logistics solutions, improving efficiency and service quality for clients.
- Analyzed market trends to identify opportunities for account growth, driving revenue enhancements through tailored offerings.
Account Manager
1 Year 9 Months- Managed client relationships to ensure satisfaction and retention.
- Developed customized logistics solutions to meet client needs effectively.
- Coordinated communication between clients and internal teams to streamline operations.
- Analyzed shipment data to identify trends and recommend improvements.
Sales Specialist
3 Years 1 Month- Developed and implemented sales strategies to enhance customer engagement and retention.
- Analyzed customer feedback to refine product offerings and improve service delivery.
- Collaborated with marketing team to create targeted campaigns, boosting lead generation efforts.
- Trained and mentored junior sales staff, fostering a high-performance sales culture.
General Manager
4 Years 3 Months- Directed daily operations, ensuring exceptional guest experiences and adherence to brand standards.
- Implemented cost control measures, optimizing budget allocation for operational efficiency.
- Mentored and trained department managers, enhancing team performance and leadership skills.
- Analyzed market trends, adjusting strategies to maximize occupancy and revenue growth.
Education
Associates
Skills
Goal-oriented mindset
Data interpretation
Claims management
Policy analysis
Financial planning
Client needs analysis
Customer service
Client retention
Account management
Upselling
Policy renewals
CRM software
Property insurance
Claims reporting systems
Lead development
Operations management
Negotiation
Business planning
Revenue generation
Client account management
Timeline
Insurance Advisor
The Baldwin Group
07.2025 - CurrentRead More
Senior Account Manager
Armstrong Transport Group
06.2024 - 07.2025Read More
Account Manager
Spot Freight
09.2022 - 06.2024Read More
Sales Specialist
Angis List
08.2019 - 09.2022Read More
General Manager
Hampton Inn By Hilton
05.2015 - 08.2019Read More
SUNY Buffalo State
Associates
Read More