Katy Daly
West Des Moines
Summary
Education assistance experience throughout middle school and high school. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Shift Worker
Big Acai
West Des Moines
10.2024 - Current
- Communicated effectively with other shift workers to coordinate tasks and activities.
- Adhered strictly to all food hygiene regulations when handling perishable items.
- Maintained cleanliness of work area throughout the shift.
- Managed customer service issues in a timely manner while adhering to company policies and procedures.
- Assisted customers with inquiries, complaints and requests for information.
- Trained new employees on proper operating procedures.
- Measured and weighed items to meet quality standards and prevent waste.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Water Safety Instructor
City Of West Des Moines
West Des Moines
05.2023 - 08.2024
- Monitored student progress and identified areas where additional instruction was required.
- Communicated effectively with parents regarding their child's progress during lessons.
- Evaluated student performance throughout the course and provided feedback as needed.
- Assisted in preparing reports related to water safety classes including attendance records, evaluations and other documentation.
- Organized and maintained equipment used for classes such as flotation devices, kickboards and rescue tubes.
- Collaborated with fellow instructors on curriculum development initiatives aimed at improving program quality.
- Developed lesson plans for each class session in accordance with the American Red Cross guidelines.
- Maintained current knowledge of applicable laws, regulations and standards related to water safety instruction.
- Attended staff meetings as needed discussing new strategies for teaching water safety skills.
- Supervised students during open swim times ensuring that they are adhering to established rules.
- Provided instruction on water safety principles, rules and regulations to students.
- Demonstrated swimming techniques, strokes and rescues to students of all ages.
Barista
Scheels
West Des Moines
02.2023 - 05.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Cashier
City Of West Des Moines
West Des Moines
05.2022 - 09.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Valley High School
West Des Moines05-2025
Skills
- Customer service
- Employee training
- Time management
- Effective communication
- Problem solving
- Data entry proficiency
- Supply organization
- Production deadline management
- Punctuality
- Calendar management
Timeline
Shift Worker
Big Acai
10.2024 - Current
Water Safety Instructor
City Of West Des Moines
05.2023 - 08.2024
Barista
Scheels
02.2023 - 05.2023
Cashier
City Of West Des Moines
05.2022 - 09.2022
High School Diploma -
Valley High School
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