Katy Glesener
Bellingham,WA
Summary
Results-focused hair stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
13
13
years of professional experience
Work History
Hairdresser
Self-employed
05.2010 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
Hospice Caregiver
PeaceHealth St. John Medical Center
05.2015 - 01.2017
- Oversaw implementation and ongoing assessment of patient care plan.
- Comforted family members, offered attentive listening and high level of emotional support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Hair Salon Manager
The Fox Den Hair Salon
07.2012 - 08.2014
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar and set shift schedules.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Scheduled employees to maintain adequate coverage during business hours.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
High School Diploma -
Perpich Center For Arts Education
Golden Valley, MNAssociate of Arts - Social Work
Bemidji State University
Bemidji, MNCosmetology License - Cosmetology
Professional Salon Academy
Bemidji, MN02.2009
Skills
- Detailed Instruction
- Computerized Inventory Management
- Customer Demographics
- Staff Development
- Service Coordination
- Spreadsheet Tracking
- Workflow Efficiency
- Trend Expertise
- Safety Standards
- Salon Management
- Customer Interaction
- Service Quality
Timeline
Hospice Caregiver
PeaceHealth St. John Medical Center
05.2015 - 01.2017
Hair Salon Manager
The Fox Den Hair Salon
07.2012 - 08.2014
Hairdresser
Self-employed
05.2010 - Current
High School Diploma -
Perpich Center For Arts Education
Associate of Arts - Social Work
Bemidji State University
Cosmetology License - Cosmetology
Professional Salon Academy
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