Katy Gomez
Dallas,TX
Summary
Highly-motivated, dependable and committed candidate with desire to take on new challenges with a positive attitude . A history of meeting company needs with consistent and organized practices. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Teller
Wells Fargo
Garland, TX
06.2023 - 05.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Taking corrective action if needed.
- Payed out cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, and any questions about their account or mobile app.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
Optometric Technician
Pearle Vision
Dallas, TX
01.2022 - 06.2022
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Developed procedures for data management.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Cleaned and performed minor maintenance on examination equipment.
- Created databases to store electronic data.
- Cleaned medical equipment or facilities.
- Supported optometrist with vision screenings and exams.
- Collected patients' medical information to customize tests.
- Documented information in patient charts.
- Assisted patients and answered any and all questions they had concerning the visual exam.
- Provided excellent customer service by effectively communicating with patients, families, and staff.
Education
High School Diploma -
W W Samuell High School
Dallas, TX12.2021
Skills
- Really helpful and a fast learner
- Responsible, respectful, hard worker and determination to accomplish the tasks required to be completed
Key skills include:
- Bilingual
- Teamwork
- Willingness to learn
- Attention to detail
- Responsible and Respectful
- Effective Organization
- Exceptional customer service
- Professionalism and Courtesy
- Excellent time management skills
- Strong Work Ethic
- Approachable
- Positive
- Friendly
- Patience and Empathy
- Cheerful
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
06.2023 - 05.2024
Optometric Technician
Pearle Vision
01.2022 - 06.2022
High School Diploma -
W W Samuell High School