KATY GRIFFETH
Enterprise,AL
Summary
Results driven Assistant Resident Manager with experience in military housing, leasing operations, resident retention, marketing, and team development. Proven track record of maintaining high occupancy rates, strengthening resident satisfaction, and supporting operational excellence in fast paced housing environments. Experienced in Yardi, Entrata, staff training, and process improvement initiatives. Recognized for strong leadership, relationship-building, and the ability to adapt quickly while delivering exceptional customer service and supporting company growth through both on site and remote collaboration.
Overview
19
19
years of professional experience
Work History
Assistant Resident Manager
Corvias
Fort Novosel, AL
04.2024 - Current
- Support operations for military housing communities while helping maintain 97%+ occupancy through resident retention and relationship building initiatives
- Lead and coordinate large-scale community events with 300+ attendees to increase resident engagement and satisfaction
- Develop and manage resident communications including marketing campaigns, flyers, email outreach, and community updates
- Build partnerships with local vendors, organizations, and military leadership to strengthen community involvement and support programs
- Assist with leasing operations including prospect engagement, property tours & application support.
- Coordinate move-in and move-out processes while ensuring a positive resident experience and operational accuracy
- Conduct property inspections and collaborate with maintenance teams to uphold community standards and resolve concerns efficiently
- Train and support team members on systems, processes, and resident service best practices including Entrata, Yardi and operational workflows
- Serve as Safety Committee President, helping promote workplace safety awareness and team accountability
Stylist
Self-employeed
Enterprise, AL
01.2011 - Current
- Built and maintained a loyal client base through strong customer relationships and consistent services
- Handled client communications, bookings, and follow-ups to ensure satisfaction and retention
- Promoted services through word-of-mouth, referrals, and personal marketing efforts
Salon Manager
Palm Beach Tan
Ozark, AL
10.2022 - 04.2024
- Led local marketing and promotions to increase customer traffic
- Trained and supported staff to improve performance and service
- Introduced new ideas to build customer loyalty and retention
Assistant Manager /
The Buckle
Killeen, TX
07.2007 - 01.2012
- Managed store marketing, merchandising, and promotions
- Recognized as Sales Manager (2 years in a row)
- Planned in-store events to increase traffic and sales
Skills
- Community engagement
- Customer service and relationship building
- Vendor and partnership coordination
- Resident communications
- Yardi and Entrata proficiency
- Training and mentoring
- Attention to detail
- Goal-oriented mindset
- Negotiation skills
- Lead conversion techniques
- Phone and email etiquette
- Flexible scheduling
- Business processes understanding
- Effective closing techniques
Additional Leadership
- Train the Trainer
- Safety Committee President
- Military Spouse (20+ years)
Timeline
Assistant Resident Manager
Corvias
04.2024 - Current
Salon Manager
Palm Beach Tan
10.2022 - 04.2024
Stylist
Self-employeed
01.2011 - Current
Assistant Manager /
The Buckle
07.2007 - 01.2012