Katy Gullo
Racine
Summary
Entry level Graphic Designer, proficient in Adobe illustrator, Photoshop, InDesign, Lightroom, Acrobat, and more. Skilled professional offering expertise in communication with clientele upon requests, money handling and product promotion. Greets clients with genuine smile, builds rapport and promotes enjoyable experience. Maintains thorough knowledge of products within company to provide accurate and accommodating recommendations to clients.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Brat Stop
Racine
01.2016 - Current
- Customer Service Skills
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Attention to Detail
- Multitasking and Time Management
- Money Handling
- Handled cash transactions and processed payments accurately at the register.
- Prioritization/Organization Skills
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communication and Group Collaboration skills
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed table assignments and ensured timely service for all guests.
- Collaborated with kitchen staff to coordinate food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
Dispatcher
Southport Engineering
Caledonia
11.2021 - 01.2022
- Coordinated daily dispatch operations for engineering projects and service requests.
- Managed communication between field teams and clients to ensure timely updates.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Scheduled and assigned tasks based on priority and resource availability.
- Oversaw equipment allocation to enhance operational efficiency in project execution.
- Collaborated with engineering staff to resolve logistical challenges during projects.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Ensured compliance with safety regulations and company policies.
- Recorded results of service calls to create report summaries for senior management.
Education
Bachelors Degree - Graphic Design
University of Wisconsin-Parkside
Kenosha, WI12-2025
Skills
- Basic design principles and color theory
- Design software, eg, Adobe Photoshop, Illustrator
- Typography and layout design
- Excel programs
- Vector graphics tool, eg, Adobe Illustrator
- Image editing and retouching
- Web design tool, eg, Figma
- Creativity and concept development
- Digital illustration technique
- Time management and deadline adherence
- Industry-specific design knowledge, eg, branding, packaging
- Collaboration and communication skills
- Specialized design skills, eg, motion graphics, 3D modeling
- photography
- Social media management
- Screen printing, eg, cyanotype, silk screening, heat press
- Attention to detail
- Time management
- Team collaboration
- Customer service
- Project management
Online Portfolio
https://katyg0921.wixsite.com/portfolio
Accomplishments
- Deans and Provosts list: Spring 2025
- Deans list: Spring 2024- Fall 2024
- Juried National Art league Exhibition - George Delaney Honorable Mention Award - July 1, 2025- September 1, 2025
Timeline
Dispatcher
Southport Engineering
11.2021 - 01.2022
Server/Bartender
Brat Stop
01.2016 - Current
Bachelors Degree - Graphic Design
University of Wisconsin-Parkside
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