Katy Harding
Casper
Summary
Dedicated leader in retail and hospitality, with strengths in problem solving and cash handling. Experienced in fostering positive relationships and ensuring compliance with operational standards to drive business success.
Overview
9
9
years of professional experience
Work History
Manager/Lead Barista
Lewistown Coffee Company
06.2024 - 09.2025
- Managed daily operations of coffee shop to ensure smooth service.
- Trained staff on customer service and beverage preparation techniques.
- Oversaw inventory levels and placed orders for coffee supplies.
- Monitored cash handling procedures for accuracy and compliance.
- Resolved customer complaints efficiently to maintain a positive experience.
Server/bartender
Judith Shadows Golf Course
04.2025 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, coordinating with kitchen staff to maintain quality and accuracy.
- Trained new servers on menu knowledge and service protocols, fostering team cohesion and operational efficiency.
- Oversaw daily restaurant operations during peak hours, optimizing workflow to enhance customer experience.
- Developed strong relationships with regular patrons, enhancing loyalty through personalized service experiences.
- Resolved customer complaints promptly, utilizing conflict resolution skills to maintain positive dining atmosphere.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
Sales Associate
Verizon
11.2021 - 06.2022
- Assisted customers in selecting mobile devices and service plans.
- Maintained knowledge of current promotions and product offerings.
- Processed customer transactions using point-of-sale systems.
- Provided technical support for devices and services to customers.
- Addressed customer inquiries and resolved issues promptly.
CNA
Montana Mental Health Nursing Care Center
03.2018 - 11.2021
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment in patient living areas.
- Provided emotional support and companionship to residents during activities.
- Documented patient behavior and progress in electronic health records.
- Participated in training sessions to enhance caregiving techniques and skills.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
CNA
Central Montana Nursing and Rehabiliation Center
01.2017 - 02.2019
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment in patient living areas.
- Provided emotional support and companionship to residents during activities.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
Education
High School Diploma -
GED
Lewistown, MTSkills
- Customer service
- Cash handling
- Relationship building
- Health monitoring
- Problem solving
- Effective communication
- Team leadership
- Time management
- Goal setting
- Decision-making
- Expectation setting
- Documentation and reporting
Timeline
Server/bartender
Judith Shadows Golf Course
04.2025 - 06.2025
Manager/Lead Barista
Lewistown Coffee Company
06.2024 - 09.2025
Sales Associate
Verizon
11.2021 - 06.2022
CNA
Montana Mental Health Nursing Care Center
03.2018 - 11.2021
CNA
Central Montana Nursing and Rehabiliation Center
01.2017 - 02.2019
High School Diploma -
GED