Summary
Work History
Education
Skills
Timeline
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Amanda Burelsmith

Lakewood,CO

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Work History

Assistant Manager, Shift lead, Barista

Dutch Bros
  • Being adaptable, authentic and radiating kindness with customers and coworkers
  • Manage escalated customer complaints
  • Communicate with upper management, Training new broistas, Set up baristas for shift success.
  • Consistently keeping inventory on all the product in the store

Customer Success Manager-Fully Remote

Kiwi's Hideout LLC
  • Developed relationships with distributors and brands, make sure company gets the best deals
  • Ensuring the company reaches target annual revenue within allotted operating expenses
  • Design, implement and evaluate tracking control procedures to avoid excess and shortages of inventory
  • Up to $30,000 in sales a month

Field Organizer

Beto For Texas
  • Organized for the biggest state wide organizing effort in TX history that knocked 5 million, made 23 million calls, and sent 100 million texts
  • Recruited and trained volunteers to contact voters in the events I launched. Trained volunteers to do staff level work including running voter contact shifts, managing other volunteers, and providing feedback
  • Personally knocked on 1,950 doors made 166 hours of phone calls

FOH, Delivery Driver

Pizza Casbah
  • Worked with customers and fellow employees to reach customer satisfaction goals.
  • Created and maintained a clean work environment to meet safety standards.
  • Independently solve problems related to customer orders and deliveries.
  • Managed difficult situations by diffusing conflicts.

Education

Bachelors of Science -

Colorado State University
Fort Collins, CO

Skills

  • SaaS

  • Health and Safety Managementnt

  • Integrity

  • Data Entry and Analysis

  • Adaptable and eager to learn

  • Organizational development

  • Executive Communication

  • Accounting systems

  • Repricers

  • Amazon Seller Central

  • Time management

  • Complex Problem Solving

  • Competitive Intelligence

  • Manage email inbox

  • Customer service

  • Money handling

  • Customer relations

  • Team leadership

Timeline

Assistant Manager, Shift lead, Barista

Dutch Bros

Customer Success Manager-Fully Remote

Kiwi's Hideout LLC

Field Organizer

Beto For Texas

FOH, Delivery Driver

Pizza Casbah

Bachelors of Science -

Colorado State University

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Amanda Burelsmith