Kenyonna Jackson-Kelly

Supervised 25 direct reports, ensuring laboratory operations adhered to safety protocols and maintained high standards.

• Oversaw regulatory compliance in laboratory practices, safeguarding quality and safety standards.
• Developed and implemented standard operating procedures for lab processes and developed and maintained specimen tracking systems
• Conducted quality control checks on lab results for accuracy, ensuring compliance with CLIA/CAP regulatory guidelines.
• Facilitated interdepartmental communication, including meetings with Autoimmunity Program Manager, enhancing operational workflow and collaboration and ensuring coordination and prioritization of tasks.
• Configured workflows using Epic, LIS and SOFT systems to support the delivery of patient care services according to best practices.
• Ordering, tracking, processing and logging specimens in quantities of up to 400 samples, including serum, plasma, urine and whole blood, into study specimen tracker. Proactive communication to follow up on the status of these samples.
• Procure samples to support ongoing studies, coordinating with various local and national vendors as necessary.
• Experience with Excel and laboratory software.

• Operated and maintained advanced laboratory equipment for optimal performance.
• Analyzed test results and communicated findings to medical staff promptly.
• Trained and mentored 5 junior technicians in laboratory procedures and best practices.
• Collaborated with multidisciplinary teams to enhance patient care initiatives effectively.
• Developed strong working relationships with colleagues, fostering a positive team atmosphere that promoted collaboration and efficiency.
• Ensured compliance with safety protocols and quality control standards consistently.
• Highly self-motivated leader who independently manages tasks, effectively prioritizing and re-prioritizing to meet evolving demands with minimal direction

• Executed research lab functions by locating missing specimens, completing and filing forms, and effectively communicating with healthcare providers to ensure specimen integrity.
• Solved problems and communicated with team to deliver comprehensive service to customers and support upper management, earning 'Employee of the Month' three times in one year.

• Handled escalated calls to resolve claims issues while upholding client confidentiality.
• Educated members on policies to ensure full benefit utilization.
• Understood requirements for Protected Health Information (PHI) and HIPAA compliance.

• Supervised and trained team of 10 employees, ensuring consistent performance through regular evaluations.
• Enhanced team satisfaction by implementing strategies that reduced call escalations.
• Trained new representatives on company policies and service protocols.
• Monitored team performance to maintain service level standards and efficiency.
• Led customer service team to ensure high-quality support and assistance.