Katy Robinson
North Richland Hills
Summary
Motivated team player with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Works best under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Barista, Host
Chez Fabien/Main Street Bistro & Bakery
08.2024 - Current
- Maintains a clean and organized workspace for optimal productivity and safety.
- Promotes a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacts with customers during hectic periods to promote fun, positive environment.
- Contributes to a positive team environment through effective communication and collaboration with colleagues.
- Cleans counters, machines, utensils, and seating areas daily.
- Controls line and crowd with quick, efficient service.
- Maintains and operates espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Enhances customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Spa Consultant
Glo Tanning
05.2024 - 03.2025
- Implemented rigorous cleanliness and hygiene protocols, maintaining a consistently pristine facility environment.
- Increased sales revenue by implementing innovative sales strategies and engaging customers.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
Crew Member
Dunkin
01.2022 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
No Degree -
Tarrant County College
Fort Worth, TX08-2025
GED -
Birdville High School
North Richland Hills09-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cleanliness
- Excellent memory
- Beverage preparation
- Multitasking proficiency
- Team collaboration
- Sales techniques knowledge
Timeline
Barista, Host
Chez Fabien/Main Street Bistro & Bakery
08.2024 - Current
Spa Consultant
Glo Tanning
05.2024 - 03.2025
Crew Member
Dunkin
01.2022 - 07.2023
No Degree -
Tarrant County College
GED -
Birdville High School
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