Jessica Subocz
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part - time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Host/barista
Echo & Rig
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy times.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Opened and closed the barista station while making sure to keep organized during dinner service.
- Made espresso drinks and provided the servers with waters and sodas when needed.
- Polished all glassware and silverware.
Hairstylist
Self Employed
04.2022 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Developed creative techniques to provide clients with latest hairstyles.
- Increased revenue through effective customer service and inventory management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Server/bartender
Black Angus Steak House
09.2014 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Cosmetology -
Paul Mitchell The School - East Bay
Pleasant Hill, CA2015
High School Diploma -
Heritage High School
Brentwood, CA2014
Skills
- Business Management
- Outstanding Client Retention
- Trend Expert
- Customer Education
- Relationship Building and Management
- Schedule Management
- Highly Motivated Self-Starter
- Advanced Communication Skills
- Quick Learner
- Detail-Orientated
- Industry Trend Analysis
- Customer service
- Time management
- Conflict resolution
- Sanitation practices
- Inventory management
Timeline
Host/barista
Echo & Rig
03.2024 - Current
Hairstylist
Self Employed
04.2022 - Current
Server/bartender
Black Angus Steak House
09.2014 - 08.2019
Cosmetology -
Paul Mitchell The School - East Bay
High School Diploma -
Heritage High School