Katy Schumacher
Meduit
Edwardsville,IL
1
Certification
14
years of professional experience
Possesses excellent communication skills with a client focus. Skilled at resolving reoccurring issues. Able to break down complex goals into actionable tasks. Strong emotional intelligence. Driven by customer needs. Exhibits resourcefulness and integrity. Able to adapt to evolving expectations.
Work History
Electronic Data Entry Clerk
10 Years 7 Months- Entered and updated patient data in electronic health record system with high accuracy.
- Implemented process improvements that reduced data entry errors and increased productivity.
- Organized, sorted, and checked input data against original documents.
- Conducted audits of existing data entry processes.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Analyzed data trends to identify areas for operational enhancements within the department.
- Collaborated with healthcare staff to resolve data discrepancies and improve workflows.
Customer Service Representative
10 Months- Processed billing inquiries and payment arrangements using Meduit's proprietary software to ensure accuracy.
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Collaborated with team members to streamline workflows and improve response times for customer issues.
- Trained new staff on company policies, procedures, and customer service best practices to promote consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist
3 Years- Managed patient scheduling and appointment confirmations to optimize office flow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Developed and maintained organized filing systems for medical records to streamline access.
- Implemented electronic health record (EHR) systems, increasing efficiency in patient data management.
- Oversaw front desk operations, ensuring welcoming environment for patients and visitors.
- Collaborated with clinical teams to improve patient care processes through effective communication strategies.
Education
Medical Billing /Coding - Biomedical Terminology
- Fundamentals of Human Anatomy and Physiology
- Professional Skills for Healthcare
- Medical Terminology
- Electronic Health Records & Digital Health Records
- ICD-10-CM with Application
- Professional Skills for Healthcare
High School
Skills
Microsoft Office Suite
Quality assurance
Data integrity
Detail Oriented
Analytical
Data entry
Microsoft Word
Microsoft Excel
Attention to detail
Data management
Data processing
Spreadsheet management
Certification
- HIPAA
- Fraudulent Prevention
- Ethical Decision Making
- Unconscious Biases
Languages
English
Full Professional
Timeline
Electronic Data Entry Clerk
Meduit
11.2015 - CurrentRead More
Customer Service Representative
Meduit
11.2015 - 09.2016Read More
Receptionist
Will County OBGYN LTD
01.2012 - 01.2015Read More
Neuqua Valley High School
High School
Read More
Devry University
Medical Billing /Coding from Biomedical Terminology
Read More