Katy Settecerri
White Lake,MI
Summary
Accomplished Operations Manager with a proven track record at Marmo Meccanica, excelling in P&L and organizational management. Spearheaded logistics and marketing strategies, enhancing operational efficiency and customer satisfaction. Demonstrated expertise in contract management and customer service, significantly improving project completion rates and financial performance.
Overview
26
26
years of professional experience
Work History
Operations Manager
Marmo Meccanica
12.2019 - Current
- Implemented all aspects of machinery sales and installation from start to finish.
- Produced quotations to all potential customers via email, mail or text and provided follow up relations. Typed up all contract agreements and purchase orders for new and used equipment. Worked with logistics team to ship and receive machinery efficiently and on time.
- Liaison between customer and service department to schedule installation and training of machines. Completed sales process through invoicing to customer or finance companies. Set up warranty of new machinery and preformed accounts receivables at the end up sales term.
- Handled all logistics of yearly trade shows from ordering booth material to getting machines to show on time while working with staff to ensure a successful show.
- Created advertising for Marmo Meccanica for placements in several market layouts and magazines.
- Attended virtual meetings with out Italian company to review sales and advertising strategies for changing stone industry market across the world.
- Processed consignment contract and purchase orders to Italian company and tracked incoming shipping containers of new machinery.
Service Coordinator
R.W. Mercer
12.2010 - 12.2019
- Managed and coordinated service teams to achieve successful completion of service projects.
- Received incoming service requests, processed data and dispatched service team.
- Invoiced customer and processed any warranty claims through vendor portals.
- Managed inventory of all parts and reordered when necessary.
- Performed yearly inventory of warehouse and reconciled any discrepancies for following year
- Worked with construction department if any service related equipment or technician was needed on construction site
- Implemented three new computer systems during course of employment
Restoration Coordinator
M.J. White & Son
04.2008 - 12.2010
- Gathered and organized materials to support operations.
- Data entry of initial damage claim and relayed report to construction team
- Reported on various insurance claims and assisted customers in the restoration process
- Oversaw disbursement of funds to various sub contractors
Design Center Manager
Adler Homes
03.1998 - 05.2003
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Took customer from start to finish of their new home build by offering interior design options, as well as electrical additions.
- Reviewed selections with site superintendents to make sure customer's selections were implemented.
- Liaison between new homeowner and construction team to maintain clear communication throughout build process.
- Attended weekly sales and marketing meetings to be informed of new subdivisions and sales
- Designed model homes with furnishing and decor to appear to market homebuyers
- Visited job sites to stay informed of building progress and talk to contractors about homes in progress
Education
Associate of Arts - Interior Desgin
International Academy of Merchandising And Design
Chicago, ILSkills
- P&L Management
- Program Administration
- Performance monitoring
- Financial Management
- Production
- Marketing
- Customer Service
- Contract Management
- Inventory Management
- Organizational Management
- Data Analysis
- Logistics Oversight
Timeline
Operations Manager
Marmo Meccanica
12.2019 - Current
Service Coordinator
R.W. Mercer
12.2010 - 12.2019
Restoration Coordinator
M.J. White & Son
04.2008 - 12.2010
Design Center Manager
Adler Homes
03.1998 - 05.2003
Associate of Arts - Interior Desgin
International Academy of Merchandising And Design
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