Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Katya Aleman

Columbus,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

JEP UAT Process Assistant

JPMorgan Chase
10.2023 - Current
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in higher product quality.
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Monitored and reported on process performance to verify compliance with established standards.

Bilingual Collections Specialist II

JPMorgan Chase
11.2021 - Current
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
  • Participated in regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Education

High School Diploma -

Bishop Hartley High School
Columbus,OH
06.2019

Skills

  • Excellent communication and personal skills
  • Research and Analytical Skills
  • Fluent in Spanish
  • Flexible and Adaptable
  • Compliance Testing
  • Detail oriented
  • Strong Problem Solver

Certification

UX/UI Design Certification

Languages

Spanish

Affiliations

  • ADELANTE

Timeline

JEP UAT Process Assistant

JPMorgan Chase
10.2023 - Current

Bilingual Collections Specialist II

JPMorgan Chase
11.2021 - Current

High School Diploma -

Bishop Hartley High School

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Katya Aleman