Katya Aragon
Indianapolis,IN
Summary
Dynamic General Manager with proven expertise in customer service, team building, and conflict resolution. Hardworking person, friendly, and dedicated. Delivered significant improvements in profitability through effective cost control measures and enhanced team performance.
Overview
12
12
years of professional experience
Work History
General Manager
Tamales Hause
Reseda, California
06.2019 - 03.2021
- Delegated work to staff, setting priorities and goals.
- Implemented cost control measures to enhance profitability and streamline financial operations.
- Implemented training programs to enhance team performance and service quality.
- Coordinated marketing efforts to promote seasonal menu items and special events.
- Created effective business plans to focus strategic decisions on long-term objectives.
Manager
Wendy's
Sepulveda, California
07.2014 - 04.2019
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout organization.
- Supervised daily operations to ensure efficient service and customer satisfaction.
Shift Leader
Carl's Jr
Van Nuys, California
03.2009 - 06.2014
- Assisted in training new staff on company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
High School Diploma -
Excel Center
Indianapolis, INSkills
- Customer service and support
- Inventory management
- Financial operations
- Leadership
- Communication skills
- Training and development
- Bilingual proficiency
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Tamales Hause
06.2019 - 03.2021
Manager
Wendy's
07.2014 - 04.2019
Shift Leader
Carl's Jr
03.2009 - 06.2014
High School Diploma -
Excel Center