Katya Bruen
Summary
Facility management professional with vast experience supporting high-profile corporate clients including IBM, HSBC Bank, Capital One Bank, and Omnicom Media Group. Managing vendor relationships to ensure compliance and performance. Focused on enhancing client satisfaction through proactive problem-solving and process improvements, while maintaining strong adherence to safety regulations, budgetary goals, SLA and KPI.
Overview
16
16
years of professional experience
Work History
Assistant Facilities Manager
JLL
New York
09.2019 - 04.2026
- Scheduled and coordinated daily facility activities, ensuring timely completion of work orders and maintenance tasks.
- Coordinated facility repairs and preventive maintenance with technicians and contractors.
- Managed vendor relationships to ensure contract compliance and track performance metrics.
- Supported supervision of facility operations staff and vendors, contributing to training, coaching, and performance oversight.
- Conducted facility inspections to ensure compliance with safety regulations and quality standards.
- Identified operational efficiencies and implemented process improvements that streamlined operations.
- Assisted in budget tracking, variance reporting, and financial planning for operations and minor capital projects.
- Maintained strong client relationships, resolving issues promptly to enhance service satisfaction.
Facilities Coordinator
JLL
New York
10.2023 - 02.2025
- Supported facility operations across a 400,000+ sq ft portfolio, ensuring compliance with SLAs and regulatory requirements.
- Coordinated vendor services, procurement, and maintenance activities to streamline operations.
- Tracked KPIs and service metrics, providing insights for leadership reporting.
- Assisted with budgeting and financial reporting to support effective cost control initiatives.
- Participated in facility inspections and supported environmental health and safety compliance.
Facilities Coordinator
JLL
New York
04.2023 - 10.2023
- Coordinated daily facility operations by scheduling vendors and resolving maintenance issues to ensure seamless functionality.
- Reviewed service quotes and supported procurement to achieve cost-effective solutions aligned with budgetary goals.
- Maintained strong relationships with internal stakeholders and external vendors.
- Facilitated process improvements and enhanced service delivery through collaboration with stakeholders.
Project Coordinator
JLL
New York
07.2021 - 08.2022
- Coordinated capital project planning, budgeting, and execution to align resources with project goals.
- Monitored project financials, timelines, and deliverables to ensure adherence to project schedules.
- Streamlined communication among stakeholders, vendors, and internal teams to foster collaboration.
Guest Service Agent
JLL
New York
09.2019 - 07.2021
- Greeted guests warmly and provided excellent customer service.
- Managed check-in and check-out processes efficiently.
- Resolved guest inquiries and complaints promptly.
- Delivered high-quality occupant experience by promptly resolving facility-related requests.
- Cultivated strong relationships with clients and internal teams to enhance collaboration.
Senior Sales Director
Avenues Residential LLC
New York
03.2018 - 09.2019
- Led and supervised team of 20 agents, focusing on hiring, training, and development of performance management tools to enhance team effectiveness.
- Oversaw budgeting and forecasting, tracking team performance to ensure alignment with financial goals.
- Managed office operations and scheduled meetings to optimize team productivity and collaboration.
Licensed Real Estate Broker
BHS / Halstead
New York
01.2010 - 03.2018
- Created leads, guided local and international clients through complex purchasing process in New York City to successful completion, fostering long-term relationships with returning clients.
- Managed high-volume client relationships with white glove service, orchestrated complex multimillion-dollar transactions.
- Negotiated agreements and executed lease terms with successful outcome for clients.
Education
FMP - Facility Management Professional Certificate -
IFMA
05-2026
Certificate - Business
Santa Clara University
01-2023
Project Management Certification -
LinkedIn Learning
01-2022
Associate degree - Multimedia Studies
ORT School of Design And Engineering
09-2001
Skills
- Facility management software
- CMMS platforms
- Facility maintenance
- Budgeting
- Financial tracking
- Variance analysis
- Data management
- Reporting
- Microsoft Office
- Workflow coordination
- Cross-team communication
- Documentation
Awards
JLL - Jones Lang LaSalle Stars Bronze Award for Stellar Support and Execution, 2024
Timeline
Facilities Coordinator
JLL
10.2023 - 02.2025
Facilities Coordinator
JLL
04.2023 - 10.2023
Project Coordinator
JLL
07.2021 - 08.2022
Assistant Facilities Manager
JLL
09.2019 - 04.2026
Guest Service Agent
JLL
09.2019 - 07.2021
Senior Sales Director
Avenues Residential LLC
03.2018 - 09.2019
Licensed Real Estate Broker
BHS / Halstead
01.2010 - 03.2018
FMP - Facility Management Professional Certificate -
IFMA
Certificate - Business
Santa Clara University
Project Management Certification -
LinkedIn Learning
Associate degree - Multimedia Studies
ORT School of Design And Engineering