Katya Porter
Baton Rouge
Summary
Dynamic and results-oriented professional with a proven track record at Crunch Fitness, excelling in customer service and problem resolution. Skilled in data analysis and database management, I foster positive relationships and enhance team performance, ensuring high-quality service and operational efficiency. Committed to achieving excellence in every interaction.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Crunch Fitness
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Assistant Manager
Murphy USA
01.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Manager
Burger King
10.2019 - 01.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Computer Science
Southern University And A&M College
Baton Rouge, LA12-2025
High School Diploma -
Broadmoor Senior High School
Baton Rouge, LA05-2017
Skills
- Data analysis
- Database management
- Problem resolution
- Software development
Timeline
Member Service Representative
Crunch Fitness
11.2022 - Current
Assistant Manager
Murphy USA
01.2021 - 11.2022
Shift Manager
Burger King
10.2019 - 01.2021
Computer Science
Southern University And A&M College
High School Diploma -
Broadmoor Senior High School
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