Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaliyah Vollbaum

Rosharon

Summary

Detail-oriented Member Service Representative with expertise in customer satisfaction and conflict resolution. Leverages strong communication and problem-solving skills to enhance member experiences and streamline inquiries. Focused on delivering efficient solutions that improve operational effectiveness and drive member satisfaction.

Overview

6
6
years of professional experience

Work History

Member Service Representative

TDECU
Angleton
09.2022 - Current
  • Delivered exceptional customer service, enhancing member satisfaction and fostering loyalty.
  • Educated members on products, services, and digital banking tools, empowering informed financial decisions.
  • Resolved member issues promptly through effective communication and problem-solving techniques.
  • Assisted members with account inquiries and transaction processing, ensuring timely and accurate resolutions.

Cashier

Kroger
Angleton
02.2020 - 09.2021
  • Handled cash, credit, and gift card transactions in compliance with company policies, ensuring security and accuracy.
  • Processed customer transactions with accuracy and speed using point-of-sale systems, contributing to overall customer satisfaction.
  • Collaborated with team members during peak hours to maintain smooth operations and enhance customer service.

Education

Bachelor of Science - Criminal Justice

Lamar University
Beaumont, TX
12-2026

Associate of Arts - Criminal Justice

Brazosport College
Lake Jackson, TX
12-2025

Skills

  • Customer service
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Data management
  • Data analysis
  • Problem analysis

Timeline

Member Service Representative

TDECU
09.2022 - Current

Cashier

Kroger
02.2020 - 09.2021

Bachelor of Science - Criminal Justice

Lamar University

Associate of Arts - Criminal Justice

Brazosport College
Jaliyah Vollbaum