KATYA SALAZAR MORALES
North Hills
Summary
Experienced with customer service, product knowledge, and sales techniques, proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate
Walmart
07.2024 - Current
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of policies and security standards.
Customer Service Representative for 7-Eleven retail stores Call Center
Teleperformance
01.2021 - 06.2022
- Asked open-ended questions to assess customer needs
- Dedicated to continuously improving sales abilities and product knowledge
- Set up and explained new membership contracts
- Recommended alternative items if product was out of stock
- Ensured superior customer experience by addressing concerns, demonstrating empathy, and resolving problems on the spot
- Learned, referenced, and applied product knowledge information
- Politely assisted customers in person and via telephone
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High school Diploma -
Centro Cultural Salvadoreño Americano
Skills
- International sales support
- Credit card processing
- Active listening skills
- Multi-task
- Computer maintenance
- Self-driven
- Multi-line phone Talent
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Easy-going person
- Customer engagement
Accomplishments
- Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Ensure customer satisfaction.
- Resolved product issue through consumer testing.
- Customer Service: Consistently received positive feedback throughout surveys expressing their good experience during the conversation by making sure every need was met.
- Microsoft Office Certification in Word 2018 - 2020
- Microsoft Office Certification in Excel 2019 - 2021
Certification
- Microsoft Office Certification in Word (2018-2020)
- Microsoft Office Certification in Excel (2019-2021)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Associate
Walmart
07.2024 - Current
Customer Service Representative for 7-Eleven retail stores Call Center
Teleperformance
01.2021 - 06.2022
High school Diploma -
Centro Cultural Salvadoreño Americano
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