Hi, I’m
KATYE SMITH
Smyrna,TN
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Self-motivated team player, hardworking and dedicated professional who wants to meet the challenges posed and contribute towards the growth of an organization.
Overview
16
years of professional experience
Work History
O'Reilly Auto Parts
Retail Service Specialist
09.2022 - Current
Job overview
- Tracked stock availability to order supplies for timely stock replenishment.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Community Health Systems
Claims Resolution Analyst
04.2018 - Current
Job overview
- Oversee Credentialing related claims and hold for the states of North Carolina, Oklahoma, Arkansas, and Tennessee.
- Operate in a production environment with consistently exceeding work goals and reaching the top 3 of team productivity each month
- Support issues between healthcare providers and the insurance company when it comes to enrollment for electronic filing for Claims 837 and ERAs 835
- Maintained strict confidentiality with all personal data as per company guidelines.
- Researched claims and incident information to deliver solutions and resolve problems.
Unifirst
District Service Supervisor
10.2016 - 04.2018
Job overview
- Visit and Communicated on a weekly basis with the customers in my territory to ensure that the service they are receiving meets or exceeds expectations
- Continuous communication and follow-up effectively with billing department, accounts receivable department, sales department and customers.
- Responded to customer requests for products, services, and company information.
Change Healthcare/Emdeon
Coordination of Benefits Specialist
08.2013 - 09.2016
Job overview
- Use established methods to investigate, verify, and record Third Party Liability (TPL) coverage on behalf of our Medicaid Clients
- Various analytical data projects to find correlations, trends, and errors
- Maintain accurate COB records and provide responses to claims questions relating to COB, thru investigating, verifying, and adding TPL into the clients Medicaid Management Information System (MMIS)
- Responsible for engaging in Provider, Vendor and Payer outreach and support to set up and complete the EDI enrollment process with all partners
Walmart
Assistant Store Manager
07.2007 - 10.2013
Job overview
- Verify deposits each morning and work with accounting office to address discrepancies to the daily accounting reports
- Oversaw the food and safety compliance of the fresh areas, compliance of gun sales, daily- audits of registers, and the receiving of freight appropriately to keep shrink to a minimum
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
American Public University
Bachelors from Business
Skills
- Proficient in Google Suites, Microsoft Office, Outlook, and Mac OS Experience with Athena Healthcare, Newport Credentialing Services, Siebel CRM, Emdeon Office, Emdeon Card-finder, and Emdeon Vision for Claim Management
Additional Information
- Awards , Change Healthcare Pinnacle Award 2014
Timeline
Retail Service Specialist
O'Reilly Auto Parts
09.2022 - Current
Claims Resolution Analyst
Community Health Systems
04.2018 - Current
District Service Supervisor
Unifirst
10.2016 - 04.2018
Coordination of Benefits Specialist
Change Healthcare/Emdeon
08.2013 - 09.2016
Assistant Store Manager
Walmart
07.2007 - 10.2013
American Public University
Bachelors from Business
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