Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corey Beam

Cincinnati

Summary

Professional in IT consulting with track record of delivering impactful results. Strong focus on team collaboration, adaptability, and achieving client satisfaction. Skilled in systems integration, network management, and cybersecurity. Reliable, flexible, and committed to meeting project objectives.

Overview

20
20
years of professional experience

Work History

IT Contractor

Independent IT Contractor
05.2018 - Current
  • Part time hardware break fix support tech workmarket app
  • Working on laptops, desktops and Printers ect
  • Commercial and residential PC Repair
  • Home network management and installation services

Application Support Analyst

Experis/Ettain
02.2022 - 08.2022
  • Contractor for Global Medical Response
  • Olos support team working on logon issues for users
  • Investigating error messages, contacting in user for additional information or troubleshooting
  • Coordinating with different teams to complete hot fixes and updates on a weekly basis, including scheduling
  • Opening request in service now and scheduling tasks for each team.
  • Limited user provisioning, including modifying or disabling user access
  • Working in SQL running reports and /or looking up information related to errors in order to find resolutions to incident tickets and tasks.

IT Contractor

Alois/Quikrete
12.2021 - 12.2021
  • Imaging Laptops and Desktops using Acronis
  • Updating settings and adding to the domain

Remote Support Analyst II

Ettain Group
08.2020 - 10.2020
  • Remote service desk for Cape Cod Healthcare
  • Answering support calls helping users install and set up Skype for remote training on Epic Systems
  • Resetting Active Directory user accounts as needed
  • Installing and troubleshooting Citrix receiver
  • Go to assist

Technical Support Consultant II

SaaM
03.2018 - 05.2018
  • Company Overview: Brentwood, TN
  • User provisioning technician for North Highlands/Steward Healthcare
  • Building and managing user accounts in Cerner HNA getting ready for Cerner go live project
  • Supporting Cerner PowerChart and FirstNet
  • Maintaining users in active directory. Troubleshooting sign on and access issues for new user
  • Brentwood, TN

PSG Endpoint Services Analysts

Hospital Corporation of America
09.2017 - 03.2018
  • Company Overview: Nashville, TN
  • Working on the work from home project imaging desktop to ship the work from home coders.
  • Provides basic troubleshooting assistance and ticket resolution for work from home coders.
  • Using SCCM to image Desktops, Laptops and Surface Pro Computers
  • User profile copying and setup.
  • Working break fix tickets in Remedy for vpn issues, eClinicalWorks, Avaya softphone ect.
  • Maintaining User and OU’s in active directory.
  • Nashville, TN

Cerner Command Center Help Desk Analyst

Ettain Group
08.2017 - 09.2017
  • Company Overview: Nashville, TN
  • Helpdesk support for a Cerner implementation at Steward healthcare
  • Cerner Command Center Support for Big Bang Inpatient Go Live
  • 1st Call Resolution Command Center Assistance
  • Password Resets, Ticket Logging using iSupport, Citrix VPN Troubleshooting, and Cerner Troubleshooting
  • Cerner Modules included: FirstNet, SurgiNet, Anesthesia, PowerChart, PowerPlans, PowerOrders, Dragon, PowerMic, FetalLink, Maternity, BMDI, Dynamic Documentation, PathNet
  • Nashville, TN

Application Analyst II

Grandview Medical Center
11.2016 - 07.2017
  • Company Overview: Birmingham AL
  • User Provisioning, setting up contract accounts for physicians, Residents, RN’s and other staffs.
  • Building user accounts for Cerner, building providers in HMS
  • Maintaining user accounts in AD Troubleshooting, as400 system
  • AD permissions and file permissions, working in Identity manager.
  • Performing tasks and taking care of break fix tickets in Service Now.
  • Building fax stations in Cerner for referring providers.
  • Troubleshooting SharePoint issues.
  • Remote Desktop, VPN troubleshooting with offsite users.
  • Birmingham AL

Senior Support Analyst II

CTG Health Solutions
08.2014 - 06.2016
  • Company Overview: Toledo OH
  • Providing technical support for Promedica Health
  • Creating security requests/account builds request into service now from user request forms that are submitted by the managers, operations directors, ect
  • Processing approvals and enforcing corporate security policy.
  • Building user accounts for Allscripts Standalone ePrescribe
  • Troubleshooting workstations, laptops, tablets, phones
  • Performing tasks and taking care of break fix tickets.
  • Secondary support for Misys Tiger for user builds, problem tickets, system maintenance
  • User Provisioning maintaining user accounts in active directory.
  • Toledo OH

Help Desk Analyst II

CBTS/Mercy Health
03.2014 - 08.2014
  • Company Overview: Cincinnati OH
  • Help desk Analyst for end users
  • Exchange admin, Office 365, SharePoint and SCCM
  • Active Directory migration-resetting passwords unlocking account ect.
  • Troubleshoot Local Area Network (LAN) connectivity issues
  • Troubleshoot workstation and application issues
  • Troubleshooting issues in Windows XP and Win7.
  • Troubleshoot Printers, Scanners
  • Tier 1 support for McKesson Star System, HPF, Meditech
  • Cincinnati OH

Desktop Support Technician

Regions Financial Corporation
05.2013 - 03.2014
  • New hardware configurations and deployment using SCCM, WDS.
  • Windows deployment using SCCM and patches
  • Windows 7 Migration in Enterprise Desktop environment
  • Training sessions regarding deployment and use of Microsoft Windows 7
  • Troubleshooting issues for PC’s, printers, scanners, label printers.
  • Document application compatibility issues during Microsoft Windows 7 migration
  • Documenting company assets, workstations, mobile devices, peripherals, etc

Systems Analyst

LP Building Products
11.2012 - 05.2013
  • Company Overview: Nashville TN
  • New hardware configurations and deployment using SCCM, WDS
  • Document application compatibility issues during Microsoft Windows 7/8 migration
  • Training sessions regarding deployment and use of Microsoft Windows 7
  • Responsible for organizing with Facility staff regarding Desktop Standard deployment activities.
  • Installing needing programs and testing before deployment
  • BitLocker Drive Encryption setup
  • Troubleshooting issues for PC’s, printers, scanners, label printers, and iphones for 200 local and remote users.
  • Analyzing and supporting customer problems with software and OS
  • Symantec antivirus setup
  • Nashville TN

IT Systems Administrator

Advanced Physician Solutions
11.2008 - 11.2012
  • Company Overview: Florence AL
  • Monitored and updated users and user groups and permissions, using Active Directory
  • Monitored citrix environment and deploying apps
  • Implemented more frequent backups to increase environment security
  • Manage Windows Server environments and technologies for 120 remote and onsite users.
  • Managed the deployment of new hardware and applications for the organization, physician offices
  • Managed user account access for the company
  • System administration for Misys Tiger PM and EMR
  • New Practice PM, EHR implementations for Misys PM and EHR as well as eClinicalWorks
  • BitLocker Drive Encryption setup
  • Manage software licensing
  • Manage company phone systems for some offices 3com, Cisco and Avaya
  • Troubleshooting issues for PC’s, printers, scanners, label printers, and iphones.
  • Running cat5e cables for physician practices as needed and some patch panel and firewall management.
  • Florence AL

IT Traveling Consultant

Bronson Healthcare Group
01.2011 - 03.2011
  • Company Overview: Kalamazoo, MI
  • Onsite Technology Support for Misys Tiger.
  • Supporting Tiger user Issues such as Charge Entry, Transaction Posting, Tiger user security, file maintenance, Appointment Scheduler Maintenance.
  • Supporting Emdeon Assistant simplifies patient registration through real-time automation of patient eligibility and information verification tasks. It interfaces with most existing registration systems and channels efficient search requests to Emdeon contracted carriers with responses generally returned in seconds. Emdeon Assistant accesses a wide range of information from available payers and credit bureaus.
  • Kalamazoo, MI

Medical Administration and IT Manager

Family Medical Associates of Haleyville
10.2005 - 08.2007
  • Company Overview: Haleyville, AL
  • Appointment scheduling.
  • Patient check-in/reception.
  • Electronic Medical Record Input.
  • Practice Management System Input.
  • Limited patient care responsibilities.
  • Lead onsite technology resource.
  • Haleyville, AL
  • Received high praise from patients and coworkers regarding work performed.
  • Personally requested by Management Company's Vice President of Technology to come and work for his team.

Education

High School Diploma -

Haleyville High School
Haleyville, AL
05-2005

Skills

  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Windows 10
  • Mac OS
  • IPhone
  • Android
  • Microsoft Office 365
  • Microsoft Active Directory
  • Terminal Services Management
  • Microsoft Server 2003
  • Microsoft Server 2008
  • Citrix XenApp
  • Citrix Presentation Server
  • Citrix Access Gateway
  • Citrix Go To Assist
  • Remote assistant
  • Misys Tiger
  • Misys Vision
  • Misys EMR
  • Misys EMR Setup
  • Misys Document Manager
  • Misys EMR Template Builder
  • Zirmed
  • Emdeon Assistant
  • EClinicalWorks PM
  • Dragon Medical 11
  • Cerner HNA User
  • PowerChart
  • Q quest time and attendance software
  • NetSuite ticketing system
  • BMC Remedy
  • TMP
  • BitLocker
  • Symantec antivirus
  • Lotus Notes
  • AS400
  • Service Now
  • VMWare
  • IDM
  • Microsoft Outlook
  • Microsoft Exchange
  • RDP
  • VNC
  • Microsoft Azure
  • Microsoft Teams app

Timeline

Application Support Analyst

Experis/Ettain
02.2022 - 08.2022

IT Contractor

Alois/Quikrete
12.2021 - 12.2021

Remote Support Analyst II

Ettain Group
08.2020 - 10.2020

IT Contractor

Independent IT Contractor
05.2018 - Current

Technical Support Consultant II

SaaM
03.2018 - 05.2018

PSG Endpoint Services Analysts

Hospital Corporation of America
09.2017 - 03.2018

Cerner Command Center Help Desk Analyst

Ettain Group
08.2017 - 09.2017

Application Analyst II

Grandview Medical Center
11.2016 - 07.2017

Senior Support Analyst II

CTG Health Solutions
08.2014 - 06.2016

Help Desk Analyst II

CBTS/Mercy Health
03.2014 - 08.2014

Desktop Support Technician

Regions Financial Corporation
05.2013 - 03.2014

Systems Analyst

LP Building Products
11.2012 - 05.2013

IT Traveling Consultant

Bronson Healthcare Group
01.2011 - 03.2011

IT Systems Administrator

Advanced Physician Solutions
11.2008 - 11.2012

Medical Administration and IT Manager

Family Medical Associates of Haleyville
10.2005 - 08.2007

High School Diploma -

Haleyville High School

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